Customer Service Representative

MV Transportation; Woodland (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

MV Transportation is seeking a Customer Service Representative to perform clerical duties including data entry in Trapeze, taking reservations, and providing information to customers. The role involves preparing eligibility letters, prepaid tickets, and supporting accounting tasks in a fast-paced office.

Ideal candidates will have strong ten-key skills, be detail-oriented, and possess excellent communication. Bilingual English/Spanish is a plus, and transit experience is welcome.

Qualifications

• Experience with Word and Excel; strong ten-key data entry skills.
• Attention to detail required.
• Able to multi-task and meet deadlines.
• Customer service experience required.
• Strong interpersonal and written/oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Reconcile drivers' manifests and enter data accurately in Trapeze software.
• Take reservations and provide information to customers.
• Assist with the application process and prepare eligibility letters.
• Prepare pre-paid tickets and assist Accounting Manager with related tasks.

Skills

Microsoft Word

Microsoft Excel

Ten-key data entry

Attention to detail

Communication skills

Customer service

Multi-tasking

Education

No formal degree required

Tools

Trapeze software

Data entry systems

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking aCustomer Service Representativewho will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Qualifications

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Starting pay rate: $22.49/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.