Customer Service Representative - Field

Armstrong; Connellsville (Fayette County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, vision benefits

401k and more

Paid time off & holidays

Job summary

The Armstrong Group is a family owned and operated collection of diverse companies. Armstrong is an Equal Opportunity Employer and provides competitive pay with a comprehensive benefits package.

The role focuses on serving customers in a local sales and service office, handling billing inquiries, product issues, and order processing while promoting Armstrong products and services. Candidates should have strong communication, organization, and problem-solving skills, plus the ability to

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
• Proven ability to develop through coaching and counseling.
• Excellent written, oral, and interpersonal communications skills.
• Regular, punctual, and consistent attendance.
• High school diploma or equivalent; advanced degrees or certifications preferred.
• Excellent PC and computer applications skills.

Responsibilities

• Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in an appropriate time and manner.
• Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
• Help achieve company sales/upgrade goals by consulting with customers on available products and services.
• Daily cash drawer reconciliation
• Use provided training materials and job aids to resolve customer issues quickly and accurately.
• Create and maintain customer files including confidential information.
• Present a quality presentation of company products and services.
• Assist in achieving all system, team, and individual customer service goals and standards.
• Assist with other assigned duties and administrative tasks.

Skills

Customer service experience

Verbal & written communication

Organizational skills

Problem solving

Coaching & counseling

Attendance

PC skills

Education

High school diploma or equivalent

Job description

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.

What’s In It For You

• Competitive hourly wage with free/discounted services
• Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
• Generous paid time off & holidays

What You’ll Be Doing

• Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in an appropriate time and manner.
• Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
• Help achieve company sales/upgrade goals by consulting with customers on available products and services.
• Daily cash drawer reconciliation
• Use provided training materials and job aids to resolve customer issues quickly and accurately.
• Create and maintain customer files including confidential information.
• Present a quality presentation of company products and services.
• Assist in achieving all system, team, and individual customer service goals and standards.
• Assist with other assigned duties and administrative tasks.

What You’ll Need

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
• Proven ability to develop through coaching and counseling.
• Excellent written, oral, and interpersonal communications skills.
• Regular, punctual, and consistent attendance.
• High school diploma or equivalent; advanced degrees or certifications preferred.
• Excellent PC and computer applications skills

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.