Customer Service Representative - Field

Armstrong; Connellsville (Fayette County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free or discounted services

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Armstrong Utilities seeks a customer service professional to handle local office inquiries, billing questions, and product troubleshooting. You will enter orders, update contact details, and support sales opportunities while maintaining confidential files and delivering courteous service.

The role emphasizes teamwork, accuracy, and strong communication skills, with a comprehensive benefits package and competitive hourly wages.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
• Regular, punctual, and consistent attendance.

Responsibilities

• Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in an appropriate time and manner.
• Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
• Help achieve company sales/upgrade goals by consulting with customers on available products and services.
• Daily cash drawer reconciliation
• Create and maintain customer files including confidential information.
• Present a quality presentation of company products and services.
• Assist in achieving all system, team, and individual customer service goals and standards.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.What’s In It For You:Competitive hourly wage with free/discounted servicesAttractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.Generous paid time off & holidaysWhat You’ll Be Doing:Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.Respond to customer correspondence in an appropriate time and manner.Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.Help achieve company sales/upgrade goals by consulting with customers on available products and services.Daily cash drawer reconciliationUse provided training materials and job aids to resolve customer issues quickly and accurately.Create and maintain customer files including confidential information.Present a quality presentation of company products and services.Assist in achieving all system, team, and individual customer service goals and standards.Assist with other assigned duties and administrative tasks.What You’ll Need:1-2 years of customer service experience preferred.Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.Proven ability to develop through coaching and counseling.Excellent written, oral, and interpersonal communications skills.Regular, punctual, and consistent attendance.High school diploma or equivalent; advanced degrees or certifications preferred.Excellent PC and computer applications skillsWho We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.