Customer Service Representative (Facilities Administrator)

The LaSalle Network; Farmers Branch (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

LaSalle Network is partnering with a facilities management leader to hire a Customer Service Representative (Facilities Administrator) in Farmers Branch, TX. The role focuses on delivering excellent client service, managing service requests, and coordinating with internal teams and vendors.

You will handle calls and emails, provide updates, maintain records, and support invoicing while ensuring a positive customer experience in a fast-paced environment.

Qualifications

• Must be customer-focused and able to communicate clearly with clients.
• Strong attention to detail and ability to multitask in a fast-paced setting.
• Experience handling high-volume inbound and outbound calls preferred.

Responsibilities

• Receive and manage incoming client service requests.
• Serve as the primary point of contact for customers via phone and email.
• Provide updates regarding service schedules, progress, and completion.
• Coordinate service requests with internal teams and third-party vendors.
• Resolve customer concerns and elevate issues when necessary.
• Maintain accurate records and documentation within company systems.
• Track and monitor work order activity throughout the service process.
• Assist with invoice and documentation review as needed.

Skills

Customer service

Strong communication

Multitasking

High-volume calls

Job description

Customer Service Representative (Facilities Administrator) (162693) Farmers Branch, Texas

Salary: USD19 - USD21 per hour

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). This is an excellent opportunity for a customer-focused professional who enjoys helping clients, managing high-volume communication, and working in a fast-paced call center environment.

Position Overview

The Customer Service Representative (Facilities Administrator) serves as the primary point of contact for clients, managing service requests and ensuring a positive customer experience from start to finish. This role requires strong communication skills, attention to detail, and the ability to multitask while handling a high volume of inbound and outbound calls.

Key Responsibilities

• Receive and manage incoming client service requests
• Serve as the primary point of contact for customers via phone and email
• Provide updates regarding service schedules, progress, and completion
• Coordinate service requests with internal teams and third-party vendors
• Resolve customer concerns and elevate issues when necessary
• Maintain accurate records and documentation within company systems
• Track and monitor work order activity throughout the service process
• Assist with invoice and documentation review as needed