Entry-Level Customer Service Representative

hhv; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Entry-level opportunity

Training provided

Career advancement opportunities

Hands-on customer service experience

Professional development

Job summary

hhv is seeking an Entry-Level Customer Service Representative to join our team. No prior experience is required, and training is provided to help you start or grow your career.

You will engage with customers in person, by phone, and via email, contributing to a positive experience. You’ll develop communication, problem-solving, and relationship-building skills while supporting events, promotions, and customer engagement activities.

Qualifications

• No prior customer service experience is required; training will be provided.
• We welcome candidates from retail, hospitality, sales, administrative, and other customer-facing roles.

Responsibilities

• Provide friendly and professional customer service.
• Answer questions and assist customers with their needs.
• Communicate with customers in person, by phone, and through email.
• Build positive relationships with customers through communication and follow-up.
• Help resolve customer questions and concerns.
• Maintain accurate customer information and records.
• Assist with customer engagement activities, events, and promotions.
• Support event registration and other customer-facing activities.
• Gather customer feedback and help improve the customer experience.
• Work closely with team members to meet customer service goals.
• Represent the company in a professional and positive manner.

Skills

Strong communication

Interpersonal skills

Customer-focused

Dependable

Multitasking

Problem solving

Team player

Job description

Entry-Level Customer Service Representative

We are looking for a friendly, motivated, and dependable Entry-Level Customer Service Representative to join our team. If you enjoy helping people, communicating with others, and learning new skills, this could be a great opportunity to start or grow your career.

No prior customer service experience is required. Training is provided. We welcome candidates from a variety of backgrounds, including retail, hospitality, sales, administrative, and other customer-facing roles.

What You’ll Do

• Provide friendly and professional customer service.
• Answer questions and assist customers with their needs.
• Communicate with customers in person, by phone, and through email.
• Build positive relationships with customers through communication and follow-up.
• Help resolve customer questions and concerns.
• Maintain accurate customer information and records.
• Assist with customer engagement activities, events, and promotions.
• Support event registration and other customer-facing activities.
• Gather customer feedback and help improve the customer experience.
• Work closely with team members to meet customer service goals.
• Represent the company in a professional and positive manner.

What We’re Looking For

• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Friendly, professional, and customer-focused approach.
• Dependable and organized work habits.
• Ability to multitask and stay organized.
• Strong problem-solving skills.
• Ability to work well independently and with a team.
• Comfortable interacting with customers and the public.
• Previous experience is welcome but not required.

What We Offer

• Entry-level opportunity
• Training provided
• Opportunities for career advancement.
• Hands‑on customer service and client relations experience.
• Professional development and skill‑building opportunities.
• Supportive and collaborative team environment.
• Opportunities to develop communication, problem‑solving, and customer relationship skills.