Customer Service Representative

Surib; Dayton (OH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib in Dayton, OH seeks a friendly and motivated Customer Service Representative to answer questions, assist customers, and support positive experiences in a team environment.

This entry-level role offers paid training, opportunities for career advancement, and mentorship as you develop essential communication, problem-solving, and organizational skills.

You will interact with customers in person, maintain records, and collaborate with colleagues to meet service goals.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer follow-ups and routine service requests.
• Communicate promotional information clearly when appropriate.
• Address routine customer concerns and direct complex issues to the appropriate team member.
• Maintain accurate records of customer interactions and activities.
• Support customer engagement and business development initiatives.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Listening

Problem solving

Organizational skills

Customer-focused

Self-motivation

Teamwork

In-person interaction

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and motivated Customer Service Representative to provide professional assistance, answer customer questions, and support positive customer experiences. This entry-level opportunity is ideal for individuals who enjoy working with people, communicating clearly, solving problems, and developing valuable professional skills in a team-oriented environment.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer follow-ups and routine service requests.
• Communicate promotional information clearly when appropriate.
• Address routine customer concerns and direct complex issues to the appropriate team member.
• Maintain accurate records of customer interactions and activities.
• Support customer engagement and business development initiatives.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching