Customer Service Representative (Entry-Level)

Pacific Office Automation Inc.; Bend (OR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Team environment

Health insurance

401k match

Paid time off

FSA program

Job summary

Pacific Office Automation is seeking a Customer Service Representative for our Bend, OR location. If you enjoy helping customers, staying organized, and thrive in a team environment, we want to hear from you!

The role involves handling inbound leads, follow-up, and outbound communication, managing accounts receivable, and delivering strong service across high-volume calls and emails. Compensation starts at $15.55 per hour, with potential commissions and bonuses.

Qualifications

• Bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Strong math abilities required.
• Accounts receivable experience preferred.
• Experience with Excel, Word and PowerPoint.

Responsibilities

• Source warm sales opportunities through inbound lead follow-up and outbound calls and emails.
• Understand customer needs and requirements.
• Accounts receivable management.
• Handle high-volume phone calls and emails.
• Demonstrate problem-solving and strong phone presence.
• Manage time effectively and work independently.

Skills

Verbal communication

Written communication

Time management

Customer service

Phone etiquette

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

We are looking to hire a Customer Service Representative at our office in Bend, OR. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you!

Compensation: $15.55/hr with opportunity for commission and bonus's

Essential Job Duties

• Source warm sales opportunities through inbound lead follow-up and outbound cold calls and email
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills and ability to work independently

Qualifications

• Bachelor’s degree preferred
• High quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, database, and word processing software; such as Microsoft word, excel and PowerPoint

What We Offer

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA Program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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