Customer Service Representative DJS

Wisconsin Stamping & Manufacturing; Town of Hartford (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

401(k) match

Paid holidays

Job summary

DJS Manufacturing, a privately held metal fabrication company, is seeking a Customer Service Representative to support Operations and Sales with timely order processing and clear communication with customers and internal teams.

The role emphasizes accuracy, responsiveness, and teamwork in a fast-paced manufacturing environment. A high school diploma and 1–3 years of related experience are required, with a strong focus on customer service and computer skills.

Qualifications

• High School Diploma or GED required.
• 1–3 years related experience.
• Excellent customer service and phone etiquette.
• Computer skills: MS Office and ERP software.
• Organized and detail oriented.
• Flexible and team oriented with strong communication.
• Ability to work independently.

Responsibilities

• Build and maintain customer loyalty by providing prompt, friendly service.
• Support the sales team with administrative tasks as required.
• Review orders for accuracy and completion.
• Issue production shop orders for inventory to fulfill customer orders.
• Inform customers of shipping dates and any possible delays.
• Notify appropriate departments of order and shipping dates.
• Verify customer information is correct and up-to-date.
• Coordinate logistics for outside processing and purchasing.

Skills

Customer service

Phone etiquette

Organization

Verbal and written communication

Independent work

Education

High School Diploma/GED

Tools

MS Office (Outlook, Word, Excel)

ERP software

Job description

Customer Service Representative

Are you highly motivated candidate? Are you a dedicated manufacturing professional with a sincere desire to go that extra mile for the customer?

WE are a team of hardworking professionals that strives to be the best in the industry.

ABOUT OUR COMPANY:

We are a privately-held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to provide products and services that meet our customers' needs in a timely fashion with the highest level of quality and value.

Our capabilities at DJS are constantly expanding and currently include CNC machining, full metal fabrication (laser, brake, welding), painting, integrated assemblies and more. Our facility includes the latest in manufacturing technology and equipment.

Job Description

The Customer Service Representative assists the Operations and Sales Departments with administrative support through timely and accurate processing of orders, communication and coordination with customers' other departments.

Essential Duties and Responsibilities

• Build and maintain customer loyalty by providing prompt friendly service
• Support the sales team in a variety of tasks as required
• Reviews orders for accuracy and completion
• Issues production shop orders for the production of inventory to fulfill the customer's orders
• Informs customer of shipping date and any possible delays
• Notifies appropriate department of order and shipping date
• Verifies customer information is correct and up-to-date
• Checks customer account for credit and outstanding payments
• Assists with coordinating logistics for outside processing and purchasing
• Other duties as assigned

Qualification Requirements

• A High School Diploma/GED equivalent required
• One to three years related experience
• Excellent customer service skills and phone etiquette
• Computer skills - MS Office - Outlook, Word and Excel as well as company's ERP software
• Organized and detailed oriented
• Flexible and responsive with a strong teamwork orientation
• Strong verbal and written communication skills
• Positive, 'can do' attitude
• Ability to work independently

The following experience is a plus but not required

• Certificate from college or technical school.

Our Rewards & Recognition

Joining DJS Manufacturing means forging your career path as part of a successful growing company. We offer real opportunities for the individual ready to take the chance. We will train and provide support to ensure your success!

Check out our video to find out more about what we do:

https://www.wisconsinstamping.com/#gallery-3

This is a full time position in the competitive and challenging metal manufacturing field. The pay range/rate of pay for this position may vary depending on a number of factors including, but not limited to, the position offered, location, education, training and/or experience.

In addition to base pay, we also offer excellent benefits, work-life balance and a collaborative team environment! Benefits include tuition reimbursement, health, dental, vision, and life insurance, short and long-term disability, generous 401(k) match, paid holidays and paid time off, a lucrative profit sharing program, employee and family activities throughout the year, and so much more!

We are also offering a lucrative sign-on bonus $$$ for hired candidates.

(all benefits are subject to eligibility requirements)

Wisconsin Stamping wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail]

Are you enthusiastic about this position and ready for a new challenge?

Equal Opportunity Employer

NOTE: Staffing agencies, head hunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.

This position is currently accepting applications.