Customer Service Representative / Dispatcher

Pulse Final Mile LLC; Tracy (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pulse Final Mile in California is seeking a Customer Service Representative to support home delivery services for key clients and local operations. This fast-paced role requires dispatching delivery teams, building positive customer relationships, and driving operational efficiency while supporting our clients’ customers.

The role is full-time, non-exempt, on-site with benefits including 401(k), health, dental, vision, and PTO.

Qualifications

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Excellent communication skills.
• Schedule flexibility.
• Positive attitude.

Responsibilities

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Skills

Customer service

Excellent communication

Positive attitude

Schedule flexibility

Tools

Microsoft Office

Excel

Outlook

Job description

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Requirements

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Excellent communication skills.
• Schedule flexibility.
• Positive attitude.

Job Type

Full-Time, Non-Exempt

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Based on market requirements and needs.
• Holiday availability.
• Weekend availability.

Supplemental Pay Types

N/A

Ability to Commute/Relocate

• Reliably commute or planning to relocate before starting work (Required).

Work Location

In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.