Customer Service Representative / Dispatcher

Pulse Final Mile LLC; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Pulse Final Mile is seeking a Customer Service Representative to support home delivery services for key client(s) and local operations. You will dispatch delivery teams, maintain positive customer relationships, and drive operational efficiency while directly supporting our clients’ customers.

This fast-paced role requires on-site warehouse support, clear communication with carriers and partners, and adherence to contract metrics while upholding Pulse standards and values.

Qualifications

• 1+ year of customer service experience required.
• Proficient in Microsoft Office (Excel).
• Excellent communication and a positive attitude.

Responsibilities

• Coordinate communication flow between carriers, customers, clients, and retail partners.
• Provide on-site warehouse support to ensure adherence to client SOW procedures.
• Represent Pulse Final Mile locally and uphold company standards and values.
• Ensure compliance with contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Handle inbound and outbound calls during scheduled shifts.
• Make a high volume of outbound calls to confirm deliveries and share pertinent information.

Skills

Customer service

Communication

Positive attitude

Tools

Microsoft Excel

Job description

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Inbound and outbound calls through the scheduled shift
• High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery

Requirements:

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel).
• Excellent communication
• Positive attitude

Schedule:

• Based on market requirements and needs
• Holiday availability
• Weekend availability

Job Type:

Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location:

In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.