Customer Service Representative/Dispatch

LaSalle Network; Middleburg Heights (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

LaSalle Network is hiring a Customer Service Representative/Dispatch in Middleburg Heights, Ohio. This on-site, contract-to-hire role supports a fast-paced dispatch/customer service environment where you’ll spend 100% of your time on the computer and phone, handling inbound calls, dispatch coordination and accurate data entry while communicating with internal teams to keep operations running smoothly.

LaSalle Network offers a path from contract to full-time; 40-hour weeks.

Qualifications

• Customer service experience required.
• Prior dispatch experience preferred.
• Comfortable on a computer and phone 100% of the time.
• Strong verbal and written communication skills.
• Ability to handle pressure during busy periods.

Responsibilities

• Handle inbound calls in a fast-paced environment.
• Coordinate dispatch operations and communication.
• Perform data entry and update information accurately.
• Manage customer service and logistics communication.
• Maintain email correspondence and internal coordination.
• Work 100% on the computer and phone during the shift.

Skills

Customer service experience

Dispatch experience

Verbal communication

Written communication

Data entry

Computer skills

Job description

• Customer service experience

LaSalle Network is hiring for a Customer Service Representative/Dispatch with a transportation and logistics-leading company known for growth and increased volume due to newly awarded business.

LaSalle Network is partnering with our client to hire a Customer Service Representative/Dispatch in Middleburg Heights, Ohio. This is an on-site, contract-to-hire opportunity supporting a fast-paced dispatch/customer service environment where you’ll spend 100% of your time on the computer and phone. The Customer Service Representative/Dispatch will handle inbound calls, dispatch coordination and accurate data entry while communicating with internal teams to keep operations running smoothly. If you’re looking for a Customer Service Representative/Dispatch role with steady 40-hour weeks and the chance to convert to full-time, this is a strong next step.

Responsibilities

• Handle inbound calls in a fast-paced environment
• Coordinate dispatch operations and communication
• Perform data entry and update information accurately
• Manage customer service and logistics communication
• Maintain email correspondence and internal coordination
• Work 100% on the computer and phone during the shift

Qualifications

• Comfortable working on a computer and phone 100% of the time
• Ability to handle pressure during busy/high-pressure periods
• Strong verbal and written communication skills
• Customer service experience
• Prior dispatch experience

Key Details

• Employment Type: Contract-to-Hire
• Compensation: $22 - $25 hourly
• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For tails, visit: https://www.thelasallenetwork.com/consultants/
• Location: Middleburg Heights, Ohio
• Work Model: On-site

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.