Medical Logistics Dispatcher Job

BioTouch; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

BioTouch in Denver, Colorado is looking for a Dispatch position to effectively manage accounts and ensure timely service. This role requires strong communication and problem-solving skills, with 3+ years of customer service experience preferred.

The successful candidate will handle client calls, dispatch using courier software, and maintain strong relationships with couriers to meet client expectations.

Proficiency in Microsoft Office is necessary, along with the ability to work in a fast-paced team environment.

Qualifications

• Strong problem-solving skills required.
• Ability to multi-task in a fast-paced environment.
• Experience with courier software is a plus.

Responsibilities

• Manage client calls and dispatch information.
• Monitor and address delivery issues proactively.
• Assist couriers to ensure routes align with client expectations.

Skills

Effective communication

Customer service skills

Problem solving skills

Attention to detail

Multi-tasking

Proficient in Microsoft Office

Education

Some college or degree in business/logistics

3+ years of customer service experience

Tools

Courier software

Job description

Overview

The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.

Responsibilities

• Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
• Assign and dispatch all will calls and STAT’s.
• Monitor online dispatch board for potential issues.
• Add, change or delete scheduled stops in planning.
• Research and resolve client issues quickly and accurately.
• Communicate unresolved client issues to direct supervisor immediately.
• Monitor status of deliveries and pickups to ensure timely delivery to client.
• Assist couriers as needed to help ensure routes are completed to client expectations.
• Review route sheets for accuracy.
• Negotiate courier payout.
• Monitor and utilize web-based applications, tools, and reports.
• Ensure policies and procedures as defined by clients and the company are being met.
• Prepare SOP for each account; shift turnover.
• Perform other duties as assigned.

Qualifications

• Effective communicator, both written and oral.
• Excellent interpersonal and customer service skills.
• Team oriented environment.
• Strong problem solving skills and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient in Microsoft Office or related software.
• Some college or college degree in business, logistics or related field preferred.
• 3+ years of customer service experience required.
• Courier software experience a plus.

Physical Requirements

• Prolonged sitting at a desk.
• Heavy communication via phone and email.
• Ability to lift up to 15 lbs at a time.