Customer Service Representative (Dedicated)

Koch Companies; Flower Mound (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Koch Companies is seeking a Customer Service Representative (Dedicated) to update shipment information in the dispatch system, communicate load status to customers and internal teams, and resolve shipment issues at a dedicated customer location. The role supports operational efficiency through accurate load tracking and timely updates, delivering high-quality customer service.

Responsibilities include updating yard checks, coordinating yard moves, entering orders, and communicating ETA and

Qualifications

• Experience supporting dispatch or logistics operations preferred.
• Strong written and verbal communication skills.
• Proficiency with Excel and dispatch systems for load tracking.

Responsibilities

• Keep the daily yard check updated in Excel.
• Coordinate yard moves with personnel.
• Process and update load status in the TMW dispatch system.
• Manage incoming customer orders and input into the system.
• Communicate transportation information with industry terminology.
• Interpret carrier tracing reports accurately.
• Update customers on ETA status and shipment issues.
• Email internal teams about tracing or load discrepancies.
• Escalate issues to sales and management as needed.

Skills

Excel

Customer service

Communication

Coordination

Tools

TMW Dispatch

Microsoft Outlook

Job description

Job Summary

The Customer Service Representative (Dedicated) is responsible for updating active shipment information in the dispatch system, communicating load status to customers and internal teams, and resolving shipment issues. This role supports operational efficiency by maintaining accurate load tracking, providing timely updates, and ensuring high-quality customer service at a dedicated customer location.

Essential Job Functions

• Keep the daily yard check updated throughout the day using Excel
• Coordinate yard moves with Cummins personnel
• Accurately process and update load status in the TMW dispatch system
• Manage incoming customer orders and input them into the system
• Communicate transportation information clearly using correct industry terminology
• Interpret and act on carrier tracing reports
• Update customers regularly on ETA status and any shipment issues
• Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
• Identify and escape potential issues to sales representatives and management