Logistics Dispatch & Customer Care Specialist

Koch Companies; Flower Mound (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Koch Companies is seeking a Customer Service Representative (Dedicated) to update shipment information in the dispatch system, communicate load status to customers and internal teams, and resolve shipment issues at a dedicated customer location. The role supports operational efficiency through accurate load tracking and timely updates, delivering high-quality customer service.

Responsibilities include updating yard checks, coordinating yard moves, entering orders, and communicating ETA and

Qualifications

• Experience supporting dispatch or logistics operations preferred.
• Strong written and verbal communication skills.
• Proficiency with Excel and dispatch systems for load tracking.

Responsibilities

• Keep the daily yard check updated in Excel.
• Coordinate yard moves with personnel.
• Process and update load status in the TMW dispatch system.
• Manage incoming customer orders and input into the system.
• Communicate transportation information with industry terminology.
• Interpret carrier tracing reports accurately.
• Update customers on ETA status and shipment issues.
• Email internal teams about tracing or load discrepancies.
• Escalate issues to sales and management as needed.

Skills

Excel

Customer service

Communication

Coordination

Tools

TMW Dispatch

Microsoft Outlook

Job description

Koch Companies is seeking a Customer Service Representative (Dedicated) to update shipment information in the dispatch system, communicate load status to customers and internal teams, and resolve shipment issues at a dedicated customer location. The role supports operational efficiency through accurate load tracking and timely updates, delivering high-quality customer service.

Responsibilities include updating yard checks, coordinating yard moves, entering orders, and communicating ETA and