Customer Service Representative (Dispatcher)

RPMGlobal; Roaring Spring (Blair County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Winters off

Career growth

Job summary

RPMGlobal is seeking a Customer Service Representative (Dispatcher) to handle incoming calls, provide pricing and availability, and convert quotes into sales orders. You will assign trucks, coordinate with drivers, and act as the liaison between drivers, quarries, jobs and customers, ensuring on-time deliveries and compliance with DOT regulations.

This fast-paced role requires accuracy and teamwork. You will use MS Office and industry tools to track orders, communicate updates, and resolve

Qualifications

• Experience in transportation, customer service and dispatching preferred.
• Knowledge of aggregate products, delivery schedules.
• Understanding of DOT regulations and hours of service.
• Reading maps and routing knowledge for service areas.
• Strong communication, detail-oriented, able to work independently.

Responsibilities

• Receive incoming calls and provide pricing and availability.
• Convert quotes into sales orders and assign trucks.
• Maintain communication with drivers for instructions and updates.
• Act as liaison among drivers, quarries/plants, jobs, and customers.
• Ensure trucking operations comply with transportation laws and safety regulations.
• Resolve delivery issues due to delays or weather.
• Cross-train within the Customer Service & Transportation Team and provide backup.
• Research quotes and orders and route new requests appropriately.
• Perform other duties as assigned.

Skills

Dispatching

Customer service

Transportation

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Apex

Five Cubits

Command Track

Job description

Customer Service Representative (Dispatcher) - What Will You Do?

• Receives incoming calls and effectively addresses the call accordingly.
• Provides verbal pricing and availability information.
• Works closely with area Sales Representative to provide high quality customer service and accurate pricing.
• Converts customer request or quote into sales order.
• Assign trucks to specific orders based on delivery needs and product type.
• Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as liaison between drivers, quarries/plants, jobs, and customers. This includes addressing inquiries, providing updates, and resolving delivery-related concerns.
• Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross-training responsibilities include training new coworkers.
• Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
• Perform other duties as assigned.

Requirements - Who Are We Looking For?

• Proven experience in transportation, customer service, and dispatching experience is preferred.
• Knowledge of aggregate products, specifications, and delivery schedules.
• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways.
• Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
• Knowledge of trucks accessories and usages, and applications for each.
• Proven ability to make quick decisions and problem-solve based on factual information.
• Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track.
• Basic knowledge of product offering purpose, and properties.
• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
• Ability to work independently but as part of a team concept.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required.

Why Apply?

• Competitive Benefit Package- Medical, Vision, Dental, 401k,Vacation,Life Insurance, etc.
• Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits.
• Career Growth- Weprideourselves in developing coworkers and promoting from within.
• Stable Industry- Our materials are in high demand year over year.