Customer Service Representative (CSR) – Front Desk

unibodyautotech; Honolulu (HI); On-site; USD 40,000 - 56,000; Full time

Job summary

UNIBODY is seeking a high-energy Customer Service Representative to be the face of our collision center. This fast-paced front desk role involves greeting customers, coordinating with insurance companies, and guiding clients from FNOL to vehicle delivery.

You will manage calls, emails, and texts, schedule estimates and repairs, and keep customers updated with real-time status while supporting technicians and the production team. Excellent communication and organization are essential in this role.

Qualifications

• Customer service experience preferred; auto industry a plus.
• Willingness to learn collision repair workflows and software.
• Strong written and verbal communication abilities.

Responsibilities

• Greet customers and create a welcoming first impression.
• Answer phones, emails, and SMS/text communications.
• Assist FNOL and insurance claims setup for customers.
• Schedule estimates, repairs, and drop-off appointments.
• Check in vehicles and document intake with photos.
• Provide real-time repair status updates to customers.
• Coordinate with technicians and management for updates.
• Maintain organized customer files and records.
• Process payments using various methods.
• Keep the front office clean, organized, and professional.

Skills

Communication skills

Professional demeanor

Multitasking

Tech-savvy

Job description

About the Role

We’re looking for a high-energy, polished, and professional Customer Service Representative to be the face of our collision center.

This is a fast-paced front desk role where you’ll interact with customers, insurance companies, and our internal production team daily. You’ll help guide customers through the repair process from First Notice of Loss (FNOL) to vehicle delivery.

If you’re organized, tech-savvy, and enjoy helping people—this is a great opportunity to build a career in the automotive industry.

What You’ll Do

• Greet customers and create a welcoming, professional first impression
• Answer and manage phones, emails, and SMS/text communication
• Assist customers with First Notice of Loss (FNOL) and insurance claims setup
• Schedule estimates, repairs, and drop-off appointments
• Check in vehicles and assist with intake + basic photo documentation
• Provide real-time status updates to customers throughout the repair process
• Communicate with technicians and management for accurate updates
• Maintain and organize customer files (estimates, photos, approvals, notes)
• Process payments (cash, credit cards, insurance checks)
• Keep the front office clean, stocked, and professional at all times

What We’re Looking For

• Strong communication skills (in-person, phone, and written)
• Friendly, professional, and confident presence with customers
• Fast-paced multitasker who can handle constant updates and communication
• Tech-savvy and comfortable learning multiple software systems (we will train)
• Comfortable using AI tools, messaging platforms, and modern office systems
• Detail-oriented and highly organized
• Team player who can move between front office and shop floor communication
• Reliable, punctual, and dependable

Requirements

• Must be comfortable using your personal smartphone for business apps
  (iPhone preferred, Android OK)
• Ability to walk the shop and communicate with technicians as needed
• Willingness to learn collision repair processes, insurance workflows, and software systems
• Previous customer service experience preferred (auto industry is a plus, not required)

Why Join UNIBODY

• Fast-growing, modern collision center environment
• Opportunity to learn insurance, estimating, and operations
• Career growth into Estimator, Office Manager, or Production roles
• Supportive, high-performance team culture