Customer Service Representative (CSR)

Douglas Water Conditioning; Waterford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Douglas Water Conditioning seeks a dedicated Customer Service Representative to join its team. The ideal candidate will manage customer interactions, perform essential administrative functions, and help maintain the customer database. With over 50 years in the water treatment industry, the company offers a stable career path along with comprehensive benefits. This full-time role requires multitasking and strong customer service skills with a base pay starting at $18 per hour.

Benefits

Health insurance

401(k) matching

Paid time off

Qualifications

• Must have a High School Diploma or GED equivalent.
• Detail-oriented and customer service oriented.
• Capability to work a cash register and perform basic math.

Responsibilities

• Manage the customer database and schedule product deliveries.
• Answer phones and respond to customer requests.
• Work the cash register for walk-in customers.

Skills

Detail oriented

Customer service oriented

Ability to multi-task

Basic math skills

Education

High School Diploma or GED equivalent

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization With over 50 years of experience in the industry and a loyal customer base, the Douglas Water Team has been extremely successful at providing stable careers for our employees and problem free water for our customers. We provide on-the-job training for the position. Douglas Water Conditioning values its employees and offers a full benefits package for all full-time employees including health insurance, company matching 401(k), holiday pay, and paid time off.

Description

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

Douglas Water Conditioning is looking to hire a Customer Service Representative to join its team. We are a leader in the water treatment industry with over 50 years of experience specializing in water treatment systems, drinking water systems, bottled water, softener salt, etc., and we are affiliated with Costco. Douglas Water Conditioning has a loyal customer base and we are extremely successful at providing stable careers for our employees and problem free water for our customers.

Reports To

• Service Manager
• All Managing Partners

Job Responsibilities

• Managing customer database
• Answer phones and respond to customer requests
• Schedule product deliveries
• Schedule service calls
• Working the cash register for walk in customers
• Update delivery and service call tickets
• Enter billing into database
• Running route tickets
• Opening/Closing store
• Miscellaneous duties as assigned

Skills and Qualifications

• Detail oriented
• Customer service oriented
• Ability to multi-task
• Must know how to work a calculator and cash register
• Must have basic math (adding, subtraction, multiplication and division)
• Must be able to work rotating Saturdays

Education

• High School Diploma or GED equivalent required

Compensation Status

• Hourly (Non-Exempt)
• $18.00+ Hr

Douglas Water Conditioning values its employees and offers a full benefits package for all full-time employees including health insurance, company matching 401(k), holiday pay, and paid time off.

Position Customer Service Representative (CSR)

Full-Time/Part-Time Full-Time and/or Part-Time

Location Douglas Water - Waterford

This position is currently accepting applications.

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