Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Town of Genesee (NY); Remote; Full time

Job summary

Concentrix is seeking a Seasonal Customer Service Representative who will work remotely. This bilingual (Spanish and English) role involves helping customers resolve routine issues via phone and internet. Ideal candidates should possess strong multitasking skills and have at least 1 year of customer service experience.

Benefits

Health Insurance

401(k)

Paid Time Off

Training

Performance Incentives

Qualifications

• Fluent in both Spanish and English (reading, writing, speaking).
• At least 1 year of customer service experience.
• Open availability required.

Responsibilities

• Assist customers in their preferred language using a call flow guide.
• Help resolve basic technical issues.
• Document and retrieve information in databases.

Skills

Customer Service

Bilingual (Spanish and English)

Multitasking

Computer Navigation

Education

High School Diploma or GED

Job description

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Join to apply for the Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) role at Concentrix.

This role involves working from home, providing customer support via inbound/outbound calls and internet to resolve routine issues related to the client's products and services. We accept applications on an ongoing basis, and military veterans are encouraged to apply.

About the Role

As a Seasonal Customer Service Representative, you will:

• Assist customers in their preferred language using a call flow guide
• Help resolve basic technical issues
• Document and retrieve information in databases
• Offer additional products or services
• Deliver excellent customer experiences with a friendly attitude

Qualifications

Ideal candidates will have:

• Fluent in both Spanish and English (reading, writing, speaking)
• At least 1 year of customer service experience
• Open availability
• High school diploma or GED
• A quiet workspace at home
• Strong multitasking and computer navigation skills
• Own a desktop or laptop with Windows 10+, 8GB RAM, Intel i5/AMD Ryzen 5 or higher
• Reliable high-speed internet (DSL, cable, fiber) with Ethernet connection
• Reside in the U.S. with a valid address

Benefits

Position offers a base pay of $16/hr, with benefits including health insurance, 401(k), paid time off, training, and performance incentives. We also provide programs supporting diversity and personal development.

Additional Information

Work is sedentary, requiring operation of a computer and communication devices. Applicants must be legally authorized to work in the U.S. and reside in the country.

Apply today to join a global organization recognized for its inclusive culture and career growth opportunities.