CSR - Customer Service Representative - Londonderry, NH

Würth Baer Supply Company; Vernon Hills (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Würth Baer Supply Company is seeking a dedicated Customer Service Representative for their Londonderry, NH branch. The role involves managing a high volume of customer interactions daily, providing detailed product information, and assisting with order processing. Candidates should be well-organized, customer-focused, and proficient in Microsoft tools, with at least 2 years of relevant experience in a demanding environment. This is a full-time opportunity with competitive benefits.

Benefits

Competitive wages

Excellent health insurance choices

Paid time off

Company matched 401(K)

Qualifications

• Minimum 2 years of customer service experience.
• Experience in a fast-paced, high call volume environment.
• Must have excellent verbal and written communication skills.

Responsibilities

• Handle 50-70 inbound calls per day.
• Provide item and price information, order tracking, and entry.
• Participate in customer promotions and upselling.

Skills

Organizational skills

Multi-tasking

Verbal communication

Written communication

Computer skills

Customer focused

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

SAP system

Job description

CSR - Customer Service Representative - Londonderry, NH

Join to apply for the CSR - Customer Service Representative - Londonderry, NH role at Würth Baer Supply Company

CSR - Customer Service Representative - Londonderry, NH

3 days ago Be among the first 25 applicants

Join to apply for the CSR - Customer Service Representative - Londonderry, NH role at Würth Baer Supply Company

Get AI-powered advice on this job and more exclusive features.

Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is over $400M and has 30+ distribution locations located in the Upper Midwest, the Midwest, the Ohio Valley, the East and Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 20B Euro plus privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80+ countries around the world.

We are seeking a hard-working Customer Service Representative to work onsite at our branch in Londonderry, NH.

A successful candidate will have experience working as a Customer Service Representative at a company specializing in manufacturing or distribution where one would deal with a high number of SKUs or part numbers. This individual would also be accustomed to 60+ phone calls daily and possess good tenure at previous employers.

Schedule: Full-time, Monday-Friday, 8:00 am to 5:00 pm

Responsibilities

• Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls – 50-70 calls per day
• Quote requests
• Item information
• Price information
• Order tracking
• Order entry over the phone
• Other miscellaneous requests
• Returns
• Product inventory availability and in-stock dates
• Process standard and special item orders from sales reps, customers, emails/faxes
• Handle email correspondence in personal and customer service department email boxes
• Participate in customer promotions to help build sales
• Upselling customers when placing phone orders
• Outbound calling as requested
  
  

Must Have

• Very strong organizational skills
• Must be able to multi-task
• Excellent verbal and written communication skills
• Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools
• Minimum 2 years of customer service experience in a fast paced, high call volume department
• Other duties related to customer service as assigned by the Customer Service Manager
  
  

Work Traits

• Customer focused
• Excels in a rapidly changing environment
• Positive attitude, friendly and upbeat personality
• Professional
• Results driven
• Team player
• Strong math skills (Add, subtract, multiply, divide, unit of measure conversion)
• SAP system experience STRONGLY DESIRED
  
  

We Offer The Following Employee Benefits

• Competitive wages
• A variety of excellent health insurance choices
• Paid time off
• Company matched 401(K)
  
  

Job Type: Full-time

Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

Referrals increase your chances of interviewing at Würth Baer Supply Company by 2x

Get notified about new Customer Service Representative jobs in Vernon Hills, IL.

Work from Home – Product Feedback Support - $25-$45 per hour

Part-Time Front Desk Agent - Homewood Suites Lincolnshire

Customer Relations Representative - State Farm Agent Team Member

Glenview, IL $40,000.00-$45,000.00 8 months ago

Customer Service Representative - State Farm Agent Team Member

Bartlett, IL $40,000.00-$50,000.00 10 months ago

Vernon Hills, IL $14.00-$21.78 2 weeks ago

Customer Relations Representative - State Farm Agent Team Member

Antioch, IL $35,000.00-$52,500.00 3 months ago

Client Services Representative - Overnight

Arlington Heights, IL $15.00-$17.00 1 month ago

Veterinary Customer Service Representative / Receptionist

Lincolnshire, IL $20.00-$25.00 4 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.