CSR-Customer Service Representative

Family Auto Insurance Agency; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading insurance agency is looking for a Customer Service Representative in Detroit to join their team. This full-time role requires handling customer inquiries, providing service information, and documenting interactions. Ideal candidates will have previous customer service experience, strong communication skills, and a willingness to learn.

Qualifications

• Previous experience in customer service or related fields is essential.
• Excellent written and verbal communication skills required.
• Willingness to learn and obtain P&C License.

Responsibilities

• Handle customer inquiries and provide product information.
• Troubleshoot and resolve technical issues.
• Document and update customer records based on interactions.

Skills

Customer service

Sales

Communication

Multitasking

Bilingual (Spanish)

Job description

Join to apply for the CSR-Customer Service Representative role at Family Auto Insurance Agency.

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description:

• We are looking for candidates to advance in our career opportunity program.
• We will train and help to get the P&C License.
• Requirement: Willingness to learn and bilingual in Spanish.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance

This job posting is active and not expired.