Customer Service Representative (CSR)

FF Inc; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

FF Inc is seeking an entry-level Customer Service Representative to assist customers through various channels. The ideal candidate should possess excellent communication skills, a positive attitude, and a willingness to learn. This role offers competitive pay, training for the right applicants, and potential for career growth.

Benefits

Competitive hourly pay plus performance bonuses

A supportive team with real opportunities for career growth

Casual dress code and a workplace environment free from drama

Qualifications

• Excellent communication skills (both verbal and written) required.
• Basic proficiency in computer skills, including email, chat, and web-based tools.
• Customer service experience is advantageous but not mandatory.

Responsibilities

• Communicate with customers via phone, email, or chat, addressing their needs.
• Assist customers in troubleshooting issues, tracking orders, and answering inquiries.
• Log customer feedback and ensure organized and efficient operations.

Skills

troubleshooting

time management

customer service

communication skills

problem-solving

Education

High school diploma or GED

Job description

3 days ago Be among the first 25 applicants

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $26.00/hr

Are you someone who excels at helping others, efficiently solving problems, and maintaining composure in high-pressure situations? If so, we would be interested in speaking with you.

About You

• You genuinely enjoy interacting with people
• You are able to explain concepts clearly, even in stressful situations
• You are self-driven and take complete ownership of your responsibilities
• You maintain a positive attitude at all times, including before having your first coffee
  
  

What You’ll Do

• Communicate with customers via phone, email, or chat, addressing their needs
• Assist customers in troubleshooting issues, tracking orders, and answering inquiries
• Log customer feedback and ensure organized and efficient operations
• Maintain a calm and friendly demeanor, even in challenging situations
  
  

You’ll Need

• Excellent communication skills (both verbal and written)
• Basic proficiency in computer skills including email, chat, and web-based tools
• A high school diploma or GED
• Customer service experience is advantageous but not mandatory; we provide training for the right candidates
  
  

Perks

• Competitive hourly pay plus performance bonuses
• A supportive team with real opportunities for career growth
• Casual dress code and a workplace environment free from drama
  
  

Skills: troubleshooting,time management,basic computer skills,computer skills,customer,communication skills,basic,interpersonal skills,computer proficiency,problem-solving,excellent communication skills,customer interaction,customer service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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