Customer Service Representative (CSR)

Integral Ad Science (IAS); New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

Integral Ad Science seeks a Customer Service Representative to provide support and resolve customer issues. This role involves maintaining customer accounts and analyzing customer needs, offering a flexible work environment with competitive hourly pay. Ideal candidates will possess strong problem-solving and communication skills.

Qualifications

• Experience in customer service required.
• Advanced proficiency in English is essential.
• Full-time employment status required.

Responsibilities

• Provide product and service information to customers.
• Resolve product and service issues effectively.
• Maintain up-to-date customer records.

Skills

Customer service

Product knowledge

Market knowledge

Quality focus

Problem solving

Documentation skills

Phone skills

Listening

Resolving conflict

Analyzing information

Multi-tasking

Job description

Customer Service Representative Job Responsibilities:

1. Serves customers by providing product and service information and resolving product and service problems.
2. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
3. Opens customer accounts by recording account information.
4. Maintains customer records by updating account information.
5. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
6. Maintains financial accounts by processing customer adjustments.
7. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
8. Prepares product or service reports by collecting and analyzing customer information.
9. Contributes to team effort by accomplishing related results as needed.

Work Hours & Benefits

The working hours are flexible, and you can work from any location while working online and from home. The business supplies all necessary tools, including a computer. Training is provided with adequate instruction and fairly compensated hours. During regular business hours, the salary is $39.00 per hour, with training costs of $30. You can work up to 45 hours per week for full-time or 20 hours for part-time employment.

Customer Service Representative Qualifications / Skills

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

Education, Experience, and Licensing Requirements

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: $15 – $99 hourly

About Integral Ad Science (IAS)

Integral Ad Science is an American publicly traded technology company that analyzes the value of digital advertising placements. It addresses issues around fraud, viewability, brand risk, and offers TRAQ.