Customer Service Representative (CSR)

Butler America Aerospace L.L.C.; Simpsonville (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Job summary

Butler America Aerospace, LLC. is seeking a Customer Service Representative in Simpsonville, SC to act as a liaison between internal sales, supply chain, quality, production and external customers.

The role emphasizes leadership in issue resolution, structured communication and top-tier service. Responsibilities include managing the customer portal, handling RFQs, quoting within 24 hours, ensuring order accuracy, processing POs, and coordinating engineering changes and RMAs.

Qualifications

• Associate's degree or equivalent experience in customer service.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• Excellent organizational abilities.

Responsibilities

• Manage and maintain customer portal for quotes, POs and quality notifications.
• Review RFQ submissions to ensure documentation is complete before escalation.
• Create and submit quotes within 24 hours after BD approval; negotiate pricing with customer.
• Verify orders align with quotes/contracts; resolve discrepancies with customer.
• Submit POs for contract review and track delays; provide customer acknowledgement within 24 hours.
• Submit Engineering Change Requests and communicate impact to customer.
• Inform customers of delivery delays and provide recovery plans.
• Process RMA requests following guidelines; communicate any applicable charges.
• Provide supporting docs to finance for debit/credit reconciliation.
• Share knowledge with team and cross-train on key accounts.
• Resolve scorecard discrepancies to ensure accurate supplier ratings.

Skills

MS Office

Communication skills

Organizational skills

Education

Associate's degree (Business Administration)

Tools

MS Office

Job description

Customer Service Representative (CSR)

Location:Simpsonville, SC

Job ID: #73413

Pay Range: $20-25

JOB SUMMARY

Reporting to the Customer Service Manager, the Customer Service Representative will serve as liaison between internal sales, supply chain logistics, quality, production and external customer for all customer service-related activities. This position is required to display a sense of leadership to each issue/task received by demonstrating effective listening, positive and detailed communication and the desire to resolve each issue with the highest level of service possible.

JOB RESPONSIBILITIES

• Manages and maintains customer portal which is the vehicle for quotes, purchase orders and quality notifications. The acceptance of these items/actions is time sensitive and must be accomplished within the specified guidelines.
• Reviews request for quote (RFQ) to ensure that all documentation including, customer specifications, has been received prior to submitting to the Cost Estimating department.
• Creates and submits quote proposal to customer based on the approval of business development within 24 hours (KPI). Communicates pricing negotiations between customer and business development.
• Verifies orders received are compliant with the associated quote or existing contract. Communicates discrepancies with customer and follows though until revised purchase order.
• Submits purchase orders for contract review and follows up with any department causing a delay with order entry. Creates order and provides customer with acknowledgement within assigned 24 hours (KPI).
• Responsible for submitting Engineering Change Request from customer to the appropriate team for cost and schedule impact. Communicate impact to customer and implement change if accepted.
• Responsible for communicating alerts to the customer on delayed deliveries and providing detailed recovery plan.
• Research return request and authorize return of material (RMA) based on appropriate guidelines which includes warranty, reason for return, etc. Communicate evaluation charge if applicable. Follow though on RMA process is required upon receipt of return.
• Provides supporting documentation to the finance team which assists in the reconciliation of debits/credits.
• Contributes to the performance of the customer service team by providing knowledge of dedicated account and the willingness to cross train.
• Communicate and resolve scorecard discrepancies with dedicated account to ensure accuracy of supplier rating is captured.
• Performs all other related duties as required.

MINIMUM REQUIREMENTS:

• Associate's degree, preferably in Business Administration or equivalent experience in the customer service industry
• Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook).
• Strong communication skills, oral and written
• Strong organization skills

Benefits provided:

• 401K,medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail]. #ZR