Customer Account Specialist

Butler America Aerospace L.L.C.; Phoenix (AZ); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Sick time

Job summary

Butler America Aerospace, LLC. is seeking a Customer Account Specialist in Phoenix, AZ. This contractor role starts on-site during training and will transition to a hybrid schedule (minimum 2 days on-site).

Core hours 7:30 AM to 4:00 PM, with responsibilities including handling 200+ daily orders and ensuring on-time delivery while adhering to Global Trade compliance. The ideal candidate has strong attention to detail, analytical skills, and a proactive, team-oriented mindset to manage commercial

Qualifications

• Proactive team player with sharp attention to detail and analytical skills.
• Experience handling high-volume orders in a dynamic environment.
• Ability to manage customer interactions and warranty processes.

Responsibilities

• Process 200+ orders daily while maintaining accuracy.
• Manage customer interactions internal and external.
• Administer commercial and military repair orders including quoting and invoicing.
• Interpret and execute customer contractual requirements.
• Ensure on-time delivery and mitigate risk per contracts.

Skills

Attention to detail

Analytical skills

Team player

Tools

SAP

PIEE

Job description

Customer Account Specialist

Location: Phoenix, AZ

Job ID: #73436

Pay Range: $30-33

Description

This role is a contractor position, starting full time on-site during the training period and then transiting to hybrid (minimum 2 days on-site) at a time to be determined. Schedule core hours are 7:30 AM - 4:00 PM.
Candidate should be a proactive team player with sharp attention to detail and analytical skills, taking initiative to address and resolve issues.
Customer Account Specialist

• High level of computer transactions daily, administering 200+ orders at any given time
• Proven ability to maintain accuracy in a dynamic environment
• Customer interaction management, both internal and external
• Administering commercial and/or military repair orders; included by not limited to acknowledging, quoting, exchanging, and invoicing customer orders
• Managing, interpreting, and executing customer contractual requirements
• Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
• Determining validity and disposition of warranty claims
• Adhering to Global Trade compliance regulations

*Role open up to 3 years

Preferred Qualifications

• SAP proficiency
• MRO Customer Account Management
• US Government Repair Contract Administration
• FAR's and DFAR's
• CAV
• PIEE

Citizenship

US Citizen

Benefits provided

• 401K
• medical
• dental
• vision
• sick time as applicable to state law

Equal Opportunity Employment

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Reasonable Accommodations

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail].