Customer Service Representative (CSR)

CMC Electric; Raleigh (NC); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Generous benefits

Positive work culture

Job summary

CMC Electric, LLC is seeking a friendly CSR to join our Clayton, NC call center team. You’ll listen to customers, respond to concerns, and match services to client needs with a smile and professional phone presence. This role emphasizes patient, attentive service and building lasting relationships with a loyal client base.

Saturday shifts, team atmosphere, and opportunities for growth are offered. Competitive, experience-based pay ranges from $15 to $17 per hour, with generous benefits and a

Qualifications

• Experience providing stellar customer service.
• Relevant phone experience.
• Competent computer skills.
• Genuinely enjoy working with people.

Responsibilities

• Ensure clients are heard and issues are solved.
• Match services to clients' needs using in-depth knowledge of offerings.
• Build trust and develop strong relationships with clients through a positive demeanor.
• Contribute to a high-functioning call center team.

Skills

stellar customer service

phone experience

computer skills

people skills

Job description

CMC Electric, LLC

CMC Electric, LLC is on the hunt for a CSR (Customer Service Representative to join our call center office and provide exceptional customer care for our Clayton, NC customers. Are you a CSR superstar? Can we count on you to interact with every client with a smile on your face? Can you be patient and attentive while listening and responding to customer concerns and needs? Are you interested in starting a career with a stable and respected company? If so, read on!

This position earns a competitive, experience-based pay of $15-$17 per hour. Not to mention our warm, supportive work atmosphere with a loyal client base! If this is the perfect opportunity for you.

ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.

A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE)

As a CSR (Customer Service Representative), you ensure that our clients are heard, and their issues are solved. Using your in-depth knowledge of our services, you easily match our services to each client's unique needs. Because of your positive personality and friendly demeanor, you effortlessly build trust and develop strong relationships with our clients. Thanks to your rockstar interpersonal skills, you turn a simple phone call into an enjoyable interaction! Your customer-service skills can't be beat!

You fit right into our goal-oriented call center office environment. You shine as you answer phones and connect with each customer you encounter. At the end of the day, an overwhelming feeling of success washes over you. You love that you help improve the quality and comfort of each client here at CMC Electric, LLC.!

QUALIFICATIONS

• Experience providing stellar customer service
• Relevant phone experience
• Competent computer skills
• Genuinely enjoy working with people

Are you detail-oriented and able to keep track of multiple tasks at a time? Do you know your way around basic computer programs? Do you enjoy working in a call center office where you contribute to a highly-functioning team? Do you have excellent communication skills, both written and verbal? Are you efficient and good at prioritizing? Do you have excellent phone presence? Are you a pro when it comes to problem-solving? Do you have friendly and professional phone voice? If so, we'd love to meet you.

WORK SCHEDULE

Saturday shift only.

ARE YOU READY TO JOIN OUR CALL CENTER TEAM?

If you've got the energy, motivation, and the drive to be a top-notch CSR (Customer Service Representative). We look forward to meeting you!

Location: 27520