CSR (Customer Service Representative)

CMC Electric; Raleigh (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

CMC Electric, LLC is seeking a Customer Service Representative to join our call center and provide exceptional support for our Clayton, NC customers. You’ll engage with clients with a friendly, patient demeanor and respond to concerns with accurate information.

In this role you’ll answer calls, match services to client needs, and help maintain our reputation for reliable, respectful service. The environment is fast-paced, team-oriented, and focused on customer care.

Qualifications

• Experience providing stellar customer service.
• Relevant phone experience.
• Competent computer skills.
• Genuinely enjoy working with people.

Responsibilities

• Answer phones and connect with each client.
• Match our services to each client's needs.
• Help maintain the quality and comfort of each client experience.

Skills

Experience providing stellar customer

Relevant phone experience

Competent computer skills

Genuinely enjoy working with people

Job description

CMC Electric, LLC is on the hunt for a CSR (Customer Service Representative) to join our call center office and provide exceptional customer care for our Clayton, NC customers. Are you a CSR superstar? Can we count on you to interact with every client with a smile on your face? Can you be patient and attentive while listening and responding to customer concerns and needs? Are you interested in starting a career with a stable and respected company? If so, read on!

This position earns a competitive, experience-based pay of $15-$17 per hour. Not to mention our warm, supportive work atmosphere with a loyal client base!

ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.

A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE)

As a CSR (Customer Service Representative), you ensure that our clients are heard, and their issues are solved. Using your in-depth knowledge of our services, you easily match our services to each client's unique needs. Because of your positive personality and friendly demeanor, you effortlessly build trust and develop strong relationships with our clients. Thanks to your rockstar interpersonal skills, you turn a simple phone call into an enjoyable interaction! Your customer-service skills can't be beat!

You fit right into our goal-oriented call center office environment. You shine as you answer phones and connect with each customer you encounter. At the end of the day, an overwhelming feeling of success washes over you. You love that you help improve the quality and comfort of each client here at CMC Electric, LLC.

QUALIFICATIONS

• Experience providing stellar customer service
• Relevant phone experience
• Competent computer skills
• Genuinely enjoy working with people

Are you detail-oriented and able to keep track of multiple tasks at a time? Do you know your way around basic computer programs? Do you enjoy working in a call center office where you contribute to a highly-functioning team? Do you have excellent communication skills, both written and verbal? Are you efficient and good at prioritizing? Do you have excellent phone presence? Are you a pro when it come to problem-solving? Do you have a friendly and professional phone voice?

WORK SCHEDULE

Saturday shift only.

Location: 27520