Customer Service Representative (CSR)

A-Cleaner-World; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Structured, paid training

Health insurance

401k

Holiday and vacation benefits

Career advancement opportunities

Team-oriented environment

Job summary

A Cleaner World is seeking a Customer Service Representative to assist customers with dry cleaning and laundry needs. You will welcome customers, manage drop-offs and pickups, process transactions, and resolve questions. The role emphasizes customer care, teamwork, and a structured training program.

Full-time and part-time opportunities are available. Training is provided, and there are paths for career advancement within a friendly, team-oriented environment.

Qualifications

• Friendly, helpful and professional communication skills required.
• Dependability, punctuality and attention to detail when handling garments and orders.
• Willingness to learn, follow directions, accept feedback and support teammates.
• Comfort using a computer, processing customer transactions, and standing on your feet during shift.

Responsibilities

• Welcome customers and assist with drop-offs and pickups.
• Inspect garments, check orders for accuracy, and record special care instructions.
• Answer questions about cleaning services and suggest options (e.g., free pickup/delivery).
• Operate the POS system and process transactions accurately.
• Listen to customer concerns and work to find solutions.
• Keep the store clean, organized, and ready to serve customers.
• Collaborate with teammates to maintain daily operations.

Skills

Friendly approach

Professional communication

Dependability

Punctuality

Attention to detail

Willingness to learn

Computer proficiency

Transaction processing

Training provided

Tools

POS system

Job description

Join A Cleaner World as a Customer Service Representative and help customers with their dry cleaning and laundry needs. In this customer-facing role, you’ll welcome customers, manage drop-offs and pickups, process transactions, and help resolve questions and concerns. Our philosophy is simple: Be the Hero for the customer. With structured, paid training and a supportive team, you’ll learn how to deliver attentive service and keep daily store operations running smoothly. Full-time and part-time opportunities are available, and no previous dry cleaning experience is required.

Responsibilities

• Welcome customers and assist with dry cleaning and laundry drop-offs and pickups.
• Inspect garments, check orders for accuracy, and record special care instructions.
• Answer questions about cleaning services and introduce helpful options, including free pickup and delivery.
• Operate the point-of-sale system and accurately process customer transactions.
• Listen to customer concerns and work to find solutions.
• Keep the store clean, organized, and ready to serve customers.
• Collaborate with teammates to keep daily operations running smoothly.

Qualifications

• Friendly, helpful approach and professional communication skills.
• Dependability, punctuality, and attention to detail when handling garments and orders.
• Willingness to learn, follow directions, accept feedback, and support teammates.
• Comfort using a computer, processing customer transactions, and working on your feet throughout your shift.
• Previous customer service, retail, or dry cleaning experience is helpful but not required; training is provided.

Compensation

Competitive hourly pay based on experience.

Benefits

• Structured, paid training through the Customer Service Representative Development Program, including hands-on learning and coaching.
• Health insurance, 401k, holiday and vacation benefits eligibility for qualifying employees.
• Opportunities for skill development and career advancement, with potential paths to Lead CSR, Trainer, Assistant Manager, and Store Manager roles.
• A friendly, team-oriented work environment and opportunities to build ongoing customer relationships.