Customer Service Representative (CSR)

A-Cleaner-World; Durham (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Structured paid training

Health insurance eligibility

401k eligibility

Career advancement opportunities

Team-oriented environment

Job summary

A Cleaner World is hiring a Customer Service Representative in Durham, NC. You will welcome customers, manage drop-offs and pickups, and process transactions while learning our dry cleaning services.

Structured, paid training and a supportive team help you grow. Full-time and part-time opportunities are available, with potential career paths to leadership roles. No prior dry cleaning experience required.

Qualifications

• Friendly, helpful approach and professional communication.
• Dependability and punctuality when handling garments and orders.
• Willingness to learn, follow directions, accept feedback, and support teammates.
• Comfort using a computer, processing customer transactions, and standing throughout shift.

Responsibilities

• Welcome customers and assist with dry cleaning and laundry drop-offs and pickups.
• Inspect garments, check orders for accuracy, and record special care instructions.
• Answer questions about cleaning services and introduce helpful options, including free pickup and delivery.
• Operate the point-of-sale system and accurately process customer transactions.
• Listen to customer concerns and work to find solutions.
• Keep the store clean, organized, and ready to serve customers.
• Collaborate with teammates to keep daily operations running smoothly.

Skills

Friendly demeanor

Dependability

Willingness to learn

Computer skills

Customer service experience

Job description

Join A Cleaner World as a Customer Service Representative and help customers with their dry cleaning and laundry needs. In this customer-facing role, you’ll welcome customers, manage drop-offs and pickups, process transactions, and help resolve questions and concerns. Our philosophy is simple: Be the Hero for the customer. With structured, paid training and a supportive team, you’ll learn how to deliver attentive service and keep daily store operations running smoothly. Full-time and part-time opportunities are available, and no previous dry cleaning experience is required.

Responsibilities

• Welcome customers and assist with dry cleaning and laundry drop-offs and pickups.
• Inspect garments, check orders for accuracy, and record special care instructions.
• Answer questions about cleaning services and introduce helpful options, including free pickup and delivery.
• Operate the point-of-sale system and accurately process customer transactions.
• Listen to customer concerns and work to find solutions.
• Keep the store clean, organized, and ready to serve customers.
• Collaborate with teammates to keep daily operations running smoothly.

Qualifications

• Friendly, helpful approach and professional communication skills.
• Dependability, punctuality, and attention to detail when handling garments and orders.
• Willingness to learn, follow directions, accept feedback, and support teammates.
• Comfort using a computer, processing customer transactions, and working on your feet throughout your shift.
• Previous customer service, retail, or dry cleaning experience is helpful but not required; training is provided.

Compensation

Competitive hourly pay based on experience.

Benefits

• Structured, paid training through the Customer Service Representative Development Program, including hands-on learning and coaching.
• Health insurance, 401k, holiday and vacation benefits eligibility for qualifying employees.
• Opportunities for skill development and career advancement, with potential paths to Lead CSR, Trainer, Assistant Manager, and Store Manager roles.
• A friendly, team-oriented work environment and opportunities to build ongoing customer relationships.