Customer Service Representative

Brand Intellectual; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Job summary

A customer-focused organization in Raleigh, North Carolina is seeking an entry-level candidate responsible for customer communication and issue resolution. The ideal applicant has 1-3 years of experience, excels in phone etiquette, and has strong interpersonal skills. This full-time role offers medical insurance as a benefit.

Qualifications

• At least 1–3 years of relevant work experience.
• Excellent phone etiquette and communication skills necessary.
• Ability to multi‑task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone and email.
• Provide knowledgeable answers to product questions.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi‑tasking

Organizational skills

Prioritization skills

Tools

CRM software

Job description

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Must be able to commute to our Raleigh, North Carolina location

Responsibilities

• Communicate with customers via phone, email, and in a client-facing role
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms

Qualifications

• At least 1–3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi‑task, organize, and prioritize work

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service, Public Relations, and Marketing

Industries

• Advertising Services

Benefits

• Medical insurance

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