Customer Service Representative (CSR)

Labatt Food Service; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Labatt Food Service in Dallas is hiring a Customer Service Representative to support order processing, deliveries and product inquiries from our local customers. You will use problem solving to resolve user requests and support administrative tasks in our office.

You will respond to calls and emails, research product options, communicate changes promptly, and collaborate with internal teams to meet evolving customer needs.

Qualifications

• Effective communication to resolve customer requests.
• Positive attitude to maintain good rapport with customers.
• Empathy towards customer concerns with urgency to resolve them.
• Flexibility to take on other responsibilities as needed.
• Availability Monday–Friday (8:00am–5:00pm).

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Skills

Communication

Work Ethic

Empathy

Adaptability

Time Management

Job description

Labatt Food Service is hiring a Customer Service Representative for our Dallas office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• This position requires the following availability: Monday – Friday (8:00am-5:00pm).