CUSTOMER SERVICE REP

Randstad USA; Phoenix (AZ); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad in Phoenix, AZ seeks a Customer Service Representative to handle high-volume inbound inquiries and complaints about consumer lending and credit card profiles, requiring multi-system navigation.

Training Days/Hours include 830am-5pm (mon-Fri) for 8 weeks; shift requires either Saturday or Sunday with one weekday off. Starts range 6am-11:30am or 5:30pm. Salary is $18-$20 per hour; first shift. Education: Bachelor’s.

Qualifications

• 0 years of experience or less may be acceptable.
• Experience level: Experienced.

Responsibilities

• Handle a high volume of inbound calls (75–100 per day).
• Review credit card profiles, process payments, address billing inquiries and fraud issues.
• Independently research and analyze customer accounts to resolve issues and route escalated cases.

Skills

Active Listening

Telephone Etiquette

Customer Service

Customer support

Education

Bachelor's degree

Job description

Randstad is looking forCUSTOMER SERVICE REP in Phoenix, AZwho responsible for handling high-volume inbound customer service inquiries and complaints regarding consumer lending and credit card profiles. The role requires simultaneous multi-system navigation.

Training Days/Hours: 830am-5pm (mon-friday)

8 weeks of training

Shift Days/Hours: Requires working either Saturday or Sunday with one weekday off

Schedules range from a 6am-11:30am start time, and one 5:30pm start time

salary: $18 - $20 per hour

shift: First

work hours: 8:30 AM - 5 PM

education: Bachelors

Responsibilities

• Handle a high volume of back-to-back inbound calls (75–100 calls per day) with an Average Handle Time (AHT) of 3–5 minutes.
• Review credit card profiles, process payments, assist with balance understanding, and address inquiries regarding lost/stolen cards, billing disputes, fraud, transaction reviews, and digital banking options.
• Independently research and analyze customer accounts to resolve issues; identify and route highly escalated cases to the appropriate department.
• Navigate software systems and tools
• Utilize multiple windows, toolbars, and desktop applications simultaneously while actively maintaining a conversational flow with customers.

Skills

• Active Listening
• Telephone Etiquette
• Customer Service
• Customer support

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced

Education

• Bachelors