Customer Service Representative (CSR)

Hire Right Recruiting; Easton (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays off (7) plus birthday

Health insurance

Retirement plan

In-office schedule with room to grow

Competitive pay $20-$25/hour

Job summary

Right Choice Plumbing & Rooter in Easton, MD is hiring a full-time Customer Service Representative (CSR) to be the first voice our customers hear. You will answer calls, book service appointments, and keep the technicians' schedule running smoothly in Housecall Pro.

This in-office role rewards reliability, strong communication, and attention to detail. You will build lasting relationships with homeowners and businesses while growing with a family-owned company that values integrity,

Qualifications

• 2+ years of customer service experience.
• Excellent phone etiquette with strong verbal and written communication.
• Highly organized and detail oriented, able to juggle multiple priorities and stay calm under pressure.
• Comfortable learning new software; Housecall Pro or other dispatch and scheduling software is a plus.
• Experience in plumbing, HVAC, electrical, or another home service business is preferred but not required.
• High school diploma or equivalent, with reliable attendance and a strong work ethic.

Responsibilities

• Answer inbound calls, respond to customer inquiries, and book service appointments in Housecall Pro
• Keep a constant pulse on the daily and upcoming schedule, spotting gaps and conflicts before they become problems
• Coordinate technician dispatching, appointment confirmations, and customer updates throughout the day
• Follow up with customers on appointments, estimates, open work, and service concerns
• Keep jobs accurately updated, tagged, and assigned the correct lead source in Housecall Pro
• Track open jobs, pending estimates, and outstanding invoices through to resolution, including payment follow up
• Maintain accurate customer records and job notes, and help with thank you cards and customer appreciation

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Housecall Pro

Job description

Customer Service Representative (CSR)

Department: CSR

Employment Type: Full Time

Location: Easton, MD

Compensation: $20.00 - $25.00 / hour

Description

Right Choice Plumbing & Rooter is a family owned plumbing company based in Easton, Maryland, serving homeowners and businesses across the Mid-Shore. We are growing and looking for a Customer Service Representative who will be the first voice our customers hear, answering calls, booking service appointments, and keeping our technicians' schedule running smoothly in Housecall Pro. This is a full time, in office position Monday through Friday, and it is built for someone who wants to grow with a team that values integrity, transparency, and taking care of people.

Key Responsibilities

• Answer inbound calls, respond to customer inquiries, and book service appointments in Housecall Pro
• Keep a constant pulse on the daily and upcoming schedule, spotting gaps and conflicts before they become problems
• Coordinate technician dispatching, appointment confirmations, and customer updates throughout the day
• Follow up with customers on appointments, estimates, open work, and service concerns
• Keep jobs accurately updated, tagged, and assigned the correct lead source in Housecall Pro
• Track open jobs, pending estimates, and outstanding invoices through to resolution, including payment follow up
• Maintain accurate customer records and job notes, and help with thank you cards and customer appreciation

Skills, Knowledge & Expertise

• At least 2 years of customer service experience
• Excellent phone etiquette with strong verbal and written communication
• Highly organized and detail oriented, able to juggle multiple priorities and stay calm under pressure
• Comfortable learning new software; Housecall Pro or other dispatch and scheduling software is a plus
• Experience in plumbing, HVAC, electrical, or another home service business is preferred but not required
• High school diploma or equivalent, with reliable attendance and a strong work ethic

Benefits

• $20 to $25 per hour depending on experience
• Paid time off
• 7 paid holidays plus your birthday off
• Health insurance
• Retirement plan
• Full time, in office schedule with room to grow alongside a family owned company