Customer Service Specialist - HVAC & Plumbing (FT/PT)

Markool Heating & Cooling; Frederick (MD); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Gym membership

Paid time off

Retirement matching

Take-home truck with fuel

Full benefits

Job summary

Markool Heating Cooling Plumbing in Frederick, MD is seeking a Customer Service Representative to support customers and field teams, scheduling repair and maintenance visits and guiding clients through the service journey.

The role emphasizes organization, multi-tasking, and strong communication to ensure smooth daily operations and excellent customer care. Training and growth opportunities accompany competitive pay and reflective benefits.

Qualifications

• 1-2 years of dispatching and/or customer service experience.
• Valid driver's license.
• HVAC knowledge is a plus but not required.

Responsibilities

• Answer customer calls for HVAC or plumbing service and schedule appointments.
• Coordinate technician schedules to maximize efficiency.
• Communicate appointment updates and billing questions to customers.
• Monitor dispatch activities and adjust schedules as needed.
• Provide friendly, professional support to customers and office staff.

Skills

Excellent customer service

Strong organization

Multitasking

Time management

Tools

ServiceTitan

Computer skills

Job description

Markool Heating Cooling Plumbing in Frederick, MD is seeking a Customer Service Representative to support customers and field teams, scheduling repair and maintenance visits and guiding clients through the service journey.

The role emphasizes organization, multi-tasking, and strong communication to ensure smooth daily operations and excellent customer care. Training and growth opportunities accompany competitive pay and reflective benefits.