Customer Service Representative (CSR)

Infin Moving; Columbus (OH); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Flexible scheduling

Supportive team environment

Career opportunities

Job summary

Infin Moving in Columbus, OH is seeking a Customer Service Representative to support our moving operations. You will handle scheduling, answer inquiries, and guide customers from booking to completion.

The role emphasizes clear communication, organization, and teamwork with dispatchers and crews. Previous customer service is welcome; training is provided, with flexible scheduling in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and organizational skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Schedule residential and commercial moving services.
• Provide information regarding pricing and availability.
• Update customer records and job details.
• Coordinate with dispatchers and moving crews.
• Resolve customer concerns professionally.

Skills

Strong communication

Organizational skills

Basic computer proficiency

multitasking

Previous customer service experience

Education

High school diploma or equivalent

Job description

Job Description

Infin Moving is seeking a professional and customer-focused Customer Service Representative to support our Columbus operations. This role assists customers with scheduling moves, answering service-related questions, and ensuring a smooth experience from booking to completion.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Schedule residential and commercial moving services
• Provide information regarding pricing and availability
• Update customer records and job details
• Coordinate with dispatchers and moving crews
• Resolve customer concerns professionally

Qualifications

• High school diploma or equivalent
• Strong communication and organizational skills
• Basic computer proficiency
• Ability to multitask in a fast-paced environment
• Previous customer service experience preferred

What We Offer

• Competitive hourly pay
• Paid training
• Flexible scheduling options
• Supportive team environment
• Opportunities within the company