CSR

Alcon3Pl; El Cajon (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Alcon3Pl invites a friendly, organized Customer Service Representative to join our growing team in California. You will be the first point of contact for clients, handling inquiries, scheduling moves, updating CRM records, and supporting operations to ensure smooth service delivery.

As the primary liaison, you will resolve issues, coordinate with dispatchers and crews, and contribute to post-move follow-ups, surveys, and claims. Bilingual Spanish/English is a plus in our diverse team.

Qualifications

• High school diploma or equivalent; higher education a plus.
• Prior customer service experience in logistics/moving/home services is preferred.
• Strong communication, active listening, and problem-solving abilities.
• Calm, patient demeanor with multitasking in a fast-paced environment.

Responsibilities

• Answer calls, emails, and chats professionally and promptly.
• Provide accurate information on services, pricing, and moving process.
• Schedule, confirm, and follow up on customer appointments.
• Input and update customer information in CRM/dispatching system.
• Resolve concerns or escalate to management when needed.
• Coordinate with dispatchers and moving crews to keep jobs on track.
• Handle post-move follow-ups, surveys, feedback, and claims.
• Assist with invoicing, payments, and general admin tasks.

Skills

Communication

Active listening

Problem solving

Multitasking

Time management

CRM proficiency

Bilingual (Spanish/English)

Education

High school diploma

Associate/Bachelor's degree a plus

Tools

CRM systems

Dispatching system

Job description

Job Summary:

We are seeking a friendly, organized, and solution-oriented Customer Service Representative to join our growing team at. As the first point of contact for our clients, you will play a vital role in creating a positive customer experience by handling inquiries, scheduling moves, resolving issues, and supporting our operations team to ensure smooth service delivery.

Key Responsibilities:

• Answer incoming phone calls, emails, and chats in a professional and timely manner
• Provide accurate information about our services, pricing, and moving process
• Schedule, confirm, and follow up on customer appointments
• Input and update customer information in CRM or dispatching system
• Resolve customer concerns or **escalate** complex issues to management when needed
• Coordinate with dispatchers and moving crews to ensure jobs are on track
• Handle post-move follow-ups, including surveys, feedback, and claims
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Assist with invoicing, payments, and general administrative support as needed

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree a plus)
• Prior customer service experience, preferably in logistics, moving, or home services
• Strong communication and active listening skills
• Excellent problem-solving abilities and a calm, patient demeanor
• Computer proficiency; experience with CRM systems is a plus
• Ability to multitask and stay organized in a fast-paced environment
• Bilingual (Spanish/English) is a plus

Why Join Us?

• Friendly and supportive team environment
• Opportunities for growth and advancement
• Make a difference in people’s lives during important transitions
• Competitive pay and benefits