Customer Service Representative (CSR)

Customand; Cincinnati (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health, dental, and vision insurance

Paid time off (PTO)

Weekly pay

Opportunities for advancement

Job summary

Customand is seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations. The ideal candidate is organized, communicates clearly, and is committed to delivering excellent customer service.

The role involves responding to inquiries, coordinating with drivers and dispatchers, and updating customer and order information in company systems, with a focus on timely, accurate communication.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and problem-solving skills are essential.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Basic computer and data entry skills are needed.
• Professional, dependable, and team-oriented attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company processes.
• Coordinate with drivers, dispatchers, and operations staff to resolve customer needs.
• Enter and update customer information, orders, and service notes in company systems.
• Handle complaints and service issues with professionalism and problem-solving skills.
• Track shipments and provide real-time updates to customers.

Skills

Strong communication

Problem-solving

Multitasking

Organizational skills

Data entry

Education

High School diploma or equivalent

Tools

Computer basics

Data entry

Job description

About Us

Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation whether local or long-distance is executed with precision and care.

About Job

We are seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations. The ideal candidate is organized, communicates clearly, and is committed to delivering excellent customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company processes.
• Coordinate with drivers, dispatchers, and operations staff to resolve customer needs.
• Enter and update customer information, orders, and service notes in company systems.
• Handle complaints and service issues with professionalism and problem-solving skills.
• Track shipments and provide real-time updates to customers.

Qualifications

Minimum requirements

• High School Diploma or equivalent (required)
• Strong communication and problem-solving skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Basic computer and data entry skills
• Professional, dependable, and team-oriented attitude

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay
• Opportunities for advancement