Customer Service Representative (Concierge)

Ferguson; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Family building benefits

Job summary

Ferguson is seeking a Concierge Customer Service Representative to join our team in Tampa, onsite. The role covers reception, mailroom services, sales agent assistance, conference management, and general administrative support to the organization.

Responsibilities include handling inbound calls, resolving customer issues, data entry into documents and databases, and ensuring prompt, accurate responses to inquiries.

Qualifications

• Strong written and verbal communication across all levels of the organization.
• Ability to handle a fast-paced call center environment.
• Be well organized, detailed, and have time-management skills.
• Display a high level of integrity and professionalism.
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel.

Responsibilities

• Receive inbound phone calls and dispatch calls to the appropriate department.
• Resolve customer problems and refer problems to appropriate department when appropriate.
• Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory.
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases.
• Respond to, or redirect routine inquiries from external/internal sources about the organization, its activities, or processes so callers/visitors are answered promptly and accurately.
• Participate in meetings and communicate any concerns to management.
• Make sure to follow all policies, rules, regulations, and procedures.
• Perform other duties or functions as requested by management.

Skills

Communication skills

Call center experience

Time management

Integrity

MS Office 365

Tools

Microsoft Office 365 Suite

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.

Location: Onsite - Tampa, FL

Schedule: Monday - Friday 8:30AM to 5:00PM

Responsibilities:

• Receive inbound phone calls and dispatch calls to the appropriate department
• Resolve customer problems and refers problems to appropriate department when appropriate
• Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
• Respond to, or redirect routine inquiries from external/internal sources about the organization, its activities, or processes so callers/visitors are answered promptly and accurately
• Participate in meetings and communicate any concerns to management
• Make sure to follow all policies, rules, regulations, and procedures
• Perform other duties or functions as requested by management

Qualifications:

• Strong written and verbal communication skills with ability to communicate across all levels of the organization
• Ability to handle a fast-paced call center environment
• Be well organized, detailed, and have time-management skills
• Display a high level of integrity and professionalism
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $15.00 - $21.68

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.