Sales Support Representative

Ferguson; Lansing (MI); On-site; USD 25,774 - 41,217; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Mental health coverage

Job summary

Ferguson is seeking a Sales Associate in Lansing, Michigan. The role involves supporting sales associates to address customer needs and delivering personalized service through timely quotations. Ideal candidates should have 0-3 years of experience in sales or customer service, and proficient knowledge of CRM systems.

The position offers a competitive pay range of $18.71 - $29.92 per hour, with benefits that include health, dental, vision, and 401(k) plans. Join Ferguson to be part of a supportive, well-being focused workplace.

Qualifications

• 0-3 years of sales and/or customer service experience preferred.
• Ability to upsell products.
• Strong decision-making skills.

Responsibilities

• Support customer needs by determining the best products.
• Deliver personalized customer service.
• Coordinate deliveries for customers.

Skills

Sales skills

Customer service orientation

Digital literacy

Tools

Customer Relationship Management (CRM) system

Microsoft Office

Job description

Overview

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Pre-employment drug and background screening required.

Benefits and Compensation

At Ferguson, we care for each other. We value our well-being and offer benefits that support mental, physical and financial well-being. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with company match, plus additional inclusive enhancements such as mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts and community involvement opportunities.

Pay Range: $18.71 - $29.92 per hour or per month, depending on role. This role is Bonus or Incentive Plan eligible. Starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson complies with all wage regulations. The Company is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A). Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.