Customer Service Representative - Cigna Healthcare - Remote

Cigna Healthcare; Orlando (FL); Remote; Full time

Job summary

Cigna Healthcare is seeking dedicated Customer Service Representatives to join their US Medical team. This remote role involves assisting customers with inquiries regarding benefits and claims, ensuring a positive experience while meeting call center goals. Candidates should possess strong communication skills and a high school diploma, with at least 2 years of customer service experience. The position offers competitive pay and comprehensive benefits.

Benefits

Health coverage (medical, vision, dental)

401(k) with company match

Paid time off

Tuition reimbursement

Qualifications

• At least 2 years of customer service experience.
• Comfortable using computers.
• Ability to remain calm in challenging situations.

Responsibilities

• Answer 40+ calls per day from customers.
• Assist with questions about benefits and claims.
• Meet call center goals while providing professional service.

Skills

Effective communication skills

Organizational skills

Problem-solving skills

Education

High School diploma or equivalent

Job description

Customer Service Representative - Cigna Healthcare - Remote

Summary

Are you a caring, curious, dedicated, and compassionate person who wants to make an impact on others' lives? Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives to join our US Medical team.

Responsibilities

• Answer 40+ calls per day from customers, assisting with questions about benefits, eligibility, prior authorizations, and claims.
• Use multiple computer programs simultaneously to manage calls efficiently.
• Solve problems independently and aim to resolve issues in a single call.
• Meet call center goals while providing accurate, polite, and professional service.
• Listen carefully to understand customer needs and respond effectively, guiding them on next steps.
• Adapt to procedural or guideline changes while maintaining professionalism from a home environment.
• Collaborate with other teams to resolve issues and enhance service quality.

Requirements

• High School diploma or equivalent.
• At least 2 years of customer service experience.
• A quiet, distraction-free workspace at home.
• Effective communication skills, both written and verbal.
• Comfortable using computers and organizational skills.
• Ability to remain calm and helpful in challenging situations.

Internet connection must be via cable broadband or fiber optic with speeds of at least 10Mbps download and 5Mbps upload.

The hourly rate ranges from $17.75 to $19, depending on experience and location, with potential eligibility for an annual bonus.

Benefits include health coverage (medical, vision, dental), 401(k) with company match, paid time off, holidays, life insurance, tuition reimbursement, and more.

About The Cigna Group: We are dedicated to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services, committed to enhancing lives and driving growth.

Qualified applicants will be considered regardless of race, color, age, disability, sex, or other protected characteristics. For accommodations, email [e-mail].

Note: We have a tobacco-free policy and consider criminal histories in our hiring process, in compliance with applicable laws.