Customer Service Representative - Cigna Healthcare - Remote

Lensa; Hyde Park Township (IL); Remote; Full time

Job summary

A leading career site is seeking a Customer Service Representative for Cigna Healthcare, working remotely. This role involves answering customer inquiries, providing support on benefits and claims, and requires strong communication and problem-solving skills. Comprehensive training is provided, along with competitive benefits and a supportive work environment.

Benefits

Comprehensive medical, vision, and dental benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Annual bonus eligibility

Qualifications

• 2+ years of customer service experience required.
• Clear and effective communication skills essential.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Answer 40+ calls per day and assist customers with inquiries.
• Use multiple computer programs simultaneously during calls.
• Resolve customer issues independently and efficiently.

Skills

Communication

Problem-Solving

Organizational Skills

Listening Skills

Education

High School diploma or equivalent

Job description

Customer Service Representative - Cigna Healthcare - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, The Cigna Group, is seeking professionals. Apply via Lensa today!

Summary

Customer Service Representative – Remote

PROCLAIM

Are you a caring, curious, dedicated, and compassionate person that wants to make an impact on the lives of others? If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team.

Use your problem-solving and listening skills to answer questions from Cigna Healthcare customers. As a trusted customer service representative, you’ll help answer questions about benefits, eligibility, prior authorizations, and claims. You’ll also suggest other programs that could help the customers’ overall wellbeing.

We’ll prepare you for success with 11-12 weeks of required training during your first 90 days. This training will give you everything you need to provide excellent service to our customers. An added benefit is that this position is work at home, so you get to enjoy helping people from the comfort of your own home.

How You’ll Make a Difference

• Answer 40+ calls per day on average from customers and help with their questions.
• Use several computer programs simultaneously during each call.
• Solve problems independently and aim to resolve issues in one call.
• Meet call center goals and provide accurate, polite, and professional information.
• Listen carefully to understand customer needs and respond effectively, guiding them on next steps.
• Adapt to procedural or guideline changes while maintaining professionalism and focus working from home.
• Collaborate with other teams to resolve issues and improve service.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience.
• A quiet, distraction-free workspace at home.
• Clear and effective communication skills.
• Comfortable using a computer.
• Good organizational skills.
• Strong written and verbal communication.
• Ability to stay calm and helpful, even in tough situations.

For this position, a reliable internet connection via cable broadband or fiber optic with at least 10Mbps download and 5Mbps upload speeds is required if working from home.

The hourly rate is anticipated to be $17.75 - $19 USD, depending on experience and location, with eligibility for an annual bonus plan.

We offer comprehensive benefits, including medical, vision, dental, well-being programs, 401(k) with company match, paid life insurance, tuition reimbursement, at least 18 days of paid time off, and paid holidays. For more details, visit Life at Cigna Group.

About The Cigna Group

We’re dedicated to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services. Join us in making a meaningful difference in people's lives.

Qualified applicants will be considered regardless of race, color, age, disability, sex, and other protected characteristics. For accommodations during the application process, email [e-mail]. Note: The company has a tobacco-free policy in certain states and considers criminal histories in accordance with laws.