Customer Service Representative - Cigna Healthcare - Remote

The Cigna Group; North Carolina; Remote; Full time

Job summary

A leading healthcare company is seeking a Customer Service Representative to join their remote team. This role involves assisting customers with inquiries about benefits and claims, utilizing problem-solving skills to provide effective solutions. Candidates should have a high school diploma and at least 2 years of customer service experience. The position offers a competitive salary, comprehensive benefits, and the opportunity to work from home.

Benefits

Medical, vision, and dental benefits

401(k) with match

Paid life insurance

Tuition reimbursement

At least 18 days of paid time off

Qualifications

• At least 2 years of customer service experience.
• Comfortable with computer use.
• Ability to remain calm in challenging situations.

Responsibilities

• Answer 40+ calls daily, assisting customers with their questions.
• Resolve issues independently and aim to resolve in one call.
• Collaborate with other teams to enhance service.

Skills

Effective communication

Organizational skills

Problem-solving

Listening skills

Written communication

Education

High School diploma or equivalent

Job description

Customer Service Representative - Cigna Healthcare - Remote

Join to apply for the Customer Service Representative - Cigna Healthcare - Remote role at Cigna Healthcare.

Summary

Are you a caring, curious, dedicated, and compassionate person who wants to make an impact on others' lives? Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives to join our US Medical team.

Use your problem-solving and listening skills to assist Cigna Healthcare customers with inquiries about benefits, eligibility, prior authorizations, and claims. You will also suggest programs that support customers' overall wellbeing.

Training: We provide 11-12 weeks of training during your first 90 days to prepare you for success. This position is work-from-home, allowing you to help people from your own home.

Responsibilities

• Answer 40+ calls daily, assisting customers with their questions.
• Utilize multiple computer programs simultaneously during calls.
• Resolve issues independently and aim to resolve in one call.
• Meet call center goals, providing accurate and professional information.
• Listen carefully to understand customer needs and respond effectively.
• Adapt to procedural or guideline changes while maintaining professionalism remotely.
• Collaborate with other teams to resolve issues and enhance service.

Minimum Requirements

• High School diploma or equivalent.
• At least 2 years of customer service experience.
• A quiet, distraction-free workspace at home.
• Effective communication skills.
• Comfortable with computer use.
• Good organizational skills.
• Strong written and verbal communication abilities.
• Ability to remain calm and helpful in challenging situations.

Internet connection must be via cable broadband or fiber optic with speeds of at least 10Mbps download and 5Mbps upload.

Pay rate: $17.75 - $19 per hour, depending on experience and location. Eligibility for an annual bonus plan is anticipated.

Benefits include medical, vision, dental, wellbeing programs, 401(k) with match, paid life insurance, tuition reimbursement, at least 18 days of paid time off, and holidays. More info at Life at Cigna Group.

About The Cigna Group

We are dedicated to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services. Join us to drive growth and make a difference.

We consider applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics. Reasonable accommodations are available; contact [e-mail].

Our company has a tobacco-free policy and may not hire tobacco/nicotine users in certain states unless they participate in a cessation program. Criminal history considerations are in accordance with laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitals and Healthcare