Customer Service Representative CES

East-Coast-Warehouse-; Elizabeth (NJ); In loco; USD 32.000 - 34.000; Tempo pieno

Descrizione del lavoro

East Coast C.E.S. Inc. is seeking a Customer Service Representative to handle inquiries from the Import community, perform data entry in the TMS, and coordinate with dispatch and drivers.

You will manage customer communications via phone and email, ensuring accurate charges and proper cargo release in compliance with US Customs requirements. Strong multitasking, professional communication, and proficiency with MS Office are essential.

Competenze

• Minimum of 2 years in a similar role preferred.
• Excellent verbal and written communication skills.
• Experience with transportation or customer-service software a plus.
• Ability to multitask and manage multiple inquiries simultaneously.
• Professional and courteous interaction with customers and partners.

Mansioni

• Data entry into Safeway's Transportation Management System (Trinium).
• Handle daily customer communications via phone and email regarding US Customs holds and container moves.
• Ensure cargo is released only after customs clearance; verify charges for accuracy.
• Coordinate with dispatch, drivers, and SSL to resolve issues and inform customers.
• Respond to customer or US Customs inquiries promptly and professionally.
• Check driver documents for container and LCL pickups and ensure proper release.
• Monitor system statuses to confirm cargo release, payments, and freight release.
• Ensure trucking company authorization for pickups and chassis reception.

Conoscenze

Customer service

Billing

Problem solving

Multitasking

Verbal & written communication

Professional demeanor

Formazione

High school diploma/GED

Associates or Bachelor's preferred

Strumenti

Microsoft Office

Descrizione del lavoro

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Customer Service

Description

Customer Service to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.

• Responsible for data entry into Safeway's Transportation Management System (Trinium).
• Responsible for daily customer communication related to US Customs exam container moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check driver documents for container and LCL pick ups at the CES
• Check system to ensure cargo is released/charges paid/freight release present
• Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
• Communicates with SSL to resolve any issues

Pay: $23.00 - $25.00

Position Requirements

• Customer Service
• Billing
• Problem Solving
• Ability to Multitask
• Outlook and Word, Excel
• Resolving ConflictAttention to detail and accuracy
• Ability to learn and use new software
• Energetic and team oriented
• High school diploma/GED Required
• Associates degree or bachelor’s degree Preferred
• Minimum of 2 years in a similar role is preferred
• Experience with Transportation Management System is Preferred
• Ability to always remain professional and courteous with customers
• Excellent verbal and written communication skills

Full-Time/Part-Time Full-Time

Shift Days

Position Customer Service Representative CES

Division East Coast C.E.S. Inc.

Location 1130 CES

About the Organization

This position is currently accepting applications.