Customer Service CES Texas

East-Coast-Warehouse-; Baytown (TX); In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

East Coast CES of Texas in Houston seeks a Customer Service Associate to handle daily communications with import customers, perform data entry in the Transportation Management System, and ensure charges are accurate before invoicing. The role requires attention to detail, multitasking, and strong written and verbal communication.

You will work with dispatch and carriers to resolve issues, verify cargo releases after customs, and maintain professional customer interactions by phone and email,

Competenze

• High school diploma or GED required; higher education preferred.
• Experience with customer service in a logistics environment is valued.
• Proficient with MS Office (Outlook, Word, Excel) and ability to learn new systems.

Mansioni

• Data entry into Transportation Management System (Trinium or similar).
• Daily customer communication via phone and email on import moves.
• Ensure cargo is released only after customs clearance; verify charges.
• Coordinate with dispatch and trucking for timely pickups and releases.
• Respond to inquiries and resolve issues with professionalism.

Conoscenze

Customer Service

Billing

Problem Solving

Multitasking

Outlook

Word

Excel

Conflict Resolution

Attention to Detail

Learn New Software

Team Orientation

Verbal & Written Communication

Formazione

High school diploma / GED

Associates degree or Bachelor's degree Preferred

Strumenti

Transportation Management System

Descrizione del lavoro

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Customer Service

Description

Customer Service to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.

• Responsible for data entry into Safeway's Transportation Management System (Trinium).
• Responsible for daily customer communication related to US Customs exam container moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check driver documents for container and LCL pick ups at the CES
• Check system to ensure cargo is released/charges paid/freight release present
• Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
• Communicates with SSL to resolve any issues

Position Requirements

• Customer Service
• Billing
• Problem Solving
• Ability to Multitask
• Outlook and Word, Excel
• Resolving Conflict
• Attention to detail and accuracy
• Ability to learn and use new software
• Energetic and team oriented
• High school diploma/GED Required
• Associates degree or bachelor’s degree Preferred
• Minimum of 2 years in a similar role is preferred
• Experience with Transportation Management System is Preferred
• Ability to always remain professional and courteous with customers
• Excellent verbal and written communication skills

Full-Time/Part-Time Full-Time

Shift Days

Position Customer Service CES Texas

Division East Coast CES of Texas

Post Internal Days 0

Created By Bernadette Jaume

Number of Openings 1

Number Filled 0

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Kevin Shadiack

Req Number CUS-26-00026

Open Date 10/28/2026

Location Houston

About the Organization

This position is currently accepting applications.