Customer Service Representative - Cardlock - Portland

CARSON; Portland (OR); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Aflac

Pre-paid legal

Long Term Disability

Life Insurance

PTO

Job summary

CARSON in NW Portland is hiring a full-time Customer Service Representative – Cardlock for a hybrid schedule (work from home 3 days, in-office 2 days).

You will support finance operations, handle data entry, process orders, and collaborate with multiple departments to ensure accurate data and excellent service.

Requirements include at least two years of data entry, call center experience preferred, strong CS skills, and proficiency with Microsoft Office and an ERP system.

Qualifications

• Minimum two years data entry experience.
• Call Center experience preferred.
• Strong customer service skills.
• Ability to work in a high volume department and juggle multiple tasks.
• Highly organized, detail oriented, self-starter with a can-do attitude.
• Excellent written and verbal communication skills.
• Ability to manage time, priorities and meet deadlines.

Responsibilities

• Data entry and data integrity for daily processing.
• Support day-to-day administrative operations for the finance team.
• Process orders and ensure timely, accurate entry and submission.
• Interact daily with new and existing accounts and other departments.

Skills

Data entry

Call Center experience

Customer service

Time management

Team collaboration

Attention to detail

Verbal and written communication

Tools

Microsoft Office Suite

ERP Software

Job description

We have an immediate opening for a full-time Customer Service Representative – Cardlock, in our NW Portland office. This is a hybrid position where you will work from home 3 days a week and in the office 2 days a week. This position will be part of the finance team and responsible for a range of duties to support a wide scope of the day-to-day administrative operations.This position plays a critical role in ensuring that Carson customers receive an outstanding level of service and that orders are processed in an efficient and timely manner. Carson is seeking an experienced, hands-on, self-motivated employee with a proven ability to provide extremely accurate and timely data entry in a fast-paced environment. As a member of our team, this position requires daily interaction with new and existing accounts, while also working closely with other departments.Qualifications and RequirementsMinimum two years data entry experienceCall Center experience preferredStrong Customer Service skillsAble to work in a high volume department and juggle multiple tasksAble to work within a team environmentHighly organized, detail oriented, self-starter with a can-do attitudeStrong computer skills with Microsoft Office Suite and ERP Software ExperienceExcellent written and verbal communication skillsAbility to manage time, priorities and meet deadlinesSuperior follow up skillsEmployer NotesEmployer will conduct background and DMV checks and drug screen.Benefits include: Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long Term Disability, Life Insurance, Employee Assistance Program, and PTO.Carson is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin.Please apply online to: www.carsonteam.com/careers - Please answer all questions and acknowledge, sign, and date your application.