Customer Service Representative - Cardlock - Portland

NEXGEN TEAM LLC; Portland (OR); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Aflac

Pre-paid legal

Long Term Disability

Life Insurance

Employee Assistance Program

PTO

Job summary

Carson is hiring a Customer Service Representative – Cardlock in NW Portland for a hybrid role (3 days from home, 2 in the office). You will support the finance team with data entry, order processing, and cross-department coordination to ensure accurate, timely customer service.

The ideal candidate has data entry experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Background checks and DMV/drug screens are part of the process.

Qualifications

• Minimum two years of data entry experience.
• Call Center experience preferred.
• Strong customer service skills.
• Able to juggle multiple tasks in a high-volume department.
• Able to work within a team environment.
• Highly organized, detail oriented, self-starter with a can-do attitude.
• Excellent written and verbal communication skills.
• Ability to manage time, priorities and meet deadlines.
• Superior follow-up skills.

Responsibilities

• Perform data entry and order processing to support daily operations.
• Interact daily with new and existing accounts and coordinate with other departments.
• Support day-to-day administrative operations within the finance team.
• Ensure accurate and timely data entry to maintain records and reporting.

Skills

Data entry

Customer service

Call center

Time management

Teamwork

Communication

Microsoft Office

ERP software

Attention to detail

Tools

Microsoft Office Suite

ERP Software

Job description

We have an immediate opening for a full-time Customer Service Representative – Cardlock, in our NW Portland office. This is a hybrid position where you will work from home 3 days a week and in the office 2 days a week. This position will be part of the finance team and responsible for a range of duties to support a wide scope of the day-to-day administrative operations.

This position plays a critical role in ensuring that Carson customers receive an outstanding level of service and that orders are processed in an efficient and timely manner. Carson is seeking an experienced, hands-on, self-motivated employee with a proven ability to provide extremely accurate and timely data entry in a fast-paced environment. As a member of our team, this position requires daily interaction with new and existing accounts, while also working closely with other departments.

Qualifications and Requirements

• Minimum two years data entry experience
• Call Center experience preferred
• Strong Customer Service skills
• Able to work in a high volume department and juggle multiple tasks
• Able to work within a team environment
• Highly organized, detail oriented, self-starter with a can-do attitude
• Strong computer skills with Microsoft Office Suite and ERP Software Experience
• Excellent written and verbal communication skills
• Ability to manage time, priorities and meet deadlines
• Superior follow up skills

Employer Notes

• Employer will conduct background and DMV checks and drug screen.

Benefits include: Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long Term Disability, Life Insurance, Employee Assistance Program, and PTO.

Carson is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin.