Credit Risk Specialist - Supervisor - Portland

Paycom - ATS; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Pre-paid legal

Long-Term Disability

Life Insurance

Employee Assistance Program

PTO

Job summary

Paycom - ATS in Portland, OR seeks a Credit Risk Specialist to manage high-risk credit portfolio segments. You will oversee payment plans, promissory notes, NSF activity, and the Credit Watch List, ensuring proper documentation and policy enforcement.

The role requires 3–5 years in credit or financial risk and at least 2 years of supervisory experience; NACM is preferred. You will deliver weekly/monthly risk reports and collaborate with analysts, branches, and sales to prevent delinquency and

Qualifications

• 3–5 years of credit, collections, or financial risk experience preferred.
• Minimum of 2 years of supervisory experience required, including direct responsibility for managing a team.
• NACM designation desired but not required.
• Proficient with 10-key, Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and follow-up discipline.

Responsibilities

• Comply with Corporate Credit & Collections Policy.
• Oversee all payment plans, promissory notes, and broken promises to maintain consistent documentation and follow-through.
• Maintain the Credit Watch List, track risk indicators, and provide early-warning insights to the Credit Manager.
• Conduct proactive outreach on high-risk accounts to prevent delinquency escalation.
• Review customer payment behavior, recommend mitigation strategies, and escalating concerns when needed.
• Ensure consistent documentation, audit readiness, and adherence to credit policy.
• Partner with analysts, branch teams, and sales to support high-risk account action plans.
• Prepare and deliver weekly and monthly risk reports.
• Various projects and tasks assigned by Manager.
• Serve as a primary or secondary backup for other members of the Credit department.
• Maintain a team environment with other employees and departments.

Skills

Credit risk

Supervisory experience

10-key

Microsoft Office

Communication

Education

High School diploma

Tools

Excel

Word

PowerPoint

Job description

Job Details: Job Location: Corporate - Portland - Portland, OR, Salary Range: Undisclosed, The Credit Risk Specialist is responsible for managing the highest-risk segments of the credit portfolio, including payment plans, promissory notes, NSF activity, and Watch List customers. This role provides focused oversight, early-stage intervention, and consistent policy enforcement to reduce delinquency and prevent credit losses. The CRS serves as the primary escalation point for high-risk account activity and ensures proper documentation, communication, and compliance.

Essential Functions

• Comply with Corporate Credit & Collections Policy
• Oversee all payment plans, promissory notes, and broken promises to maintain consistent documentation and follow-through
• Maintain the Credit Watch List, track risk indicators, and provide early-warning insights to the Credit Manager
• Conduct proactive outreach on high-risk accounts to prevent delinquency escalation
• Review customer payment behavior, recommend mitigation strategies, and escalating concerns when needed
• Ensure consistent documentation, audit readiness, and adherence to credit policy
• Partner with analysts, branch teams, and sales to support high-risk account action plans
• Prepare and deliver weekly and monthly risk reports
• Various projects and tasks assigned by Manager
• Serve as a primary or secondary backup for other members of the Credit department
• Maintain a team environment with other employees and departments

Qualifications

• 3-5 years of credit, collections, or financial risk experience preferred
• Minimum of 2 years of supervisory experience required, including direct responsibility for managing a team
• NACM designation desired but not required
• Proficient with 10-key, Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication and follow-up discipline
• Ability to manage sensitive customer situations with professionalism
• Solid communication skills both written and verbal
• Ability to organize, multitask, prioritize, and work under pressure
• High attention to detail with strong documentation and compliance mindset
• High School diploma

Work Environment/Physical Requirements

• Interact with others in person, over the phone, and via other devices.
• Move about the facility to access file cabinets, documents, office machinery, and other equipment.
• Occasionally bending, twisting, and turning while lifting weights of less than 25 (25) pounds.
• Data entry while seated for greater than one-half (1/2) hour.

Employee Notes

• Employer will conduct a background check, drug screen, and driving record check.

Benefits include Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long-Term Disability, Life Insurance, Employee Assistance Program, and PTO.

Carson is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.