Customer Service Representative/Call Center Rep (Remote)

Remote Jobs; Cleveland (OH); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dental/Vision/401(k)/PTO

Wellness Program

Comprehensive training

Career growth opportunities

Job summary

Automated Health Systems is hiring a Customer Service Representative to provide information and support regarding benefits. The role is remote, with required Pittsburgh pickup for some duties. Training is full-time 8:30-5 for 5 weeks, followed by part-time hours 8:00-4:30 Mon-Wed.

The position emphasizes accurate information, quality service, and knowledge of Medicaid preferred. Benefits include dental and vision, 401(k) with PTO, wellness program, and comprehensive training.

Qualifications

• Minimum 2 years' experience in a call center environment.
• Experience in health/human services and knowledge of Medicaid preferred.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Bilingual skills

PC proficiency

Education

High School Diploma/GED

Associate's degree or related field

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote however you will be required to pick up in Pittsburgh, PA.

Hours:

Full-Time training hours are 8:30-5pm Monday-Friday for 5 weeks. After training, PT schedule is 8am-4:30pm Monday-Wednesday

Responsibilities:

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Benefits:

• Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications:

• Minimum 2 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

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