Call Center/Customer Service Rep

Automated Health Systems, Inc.; Erie (Erie County); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Employee Wellness Program

Comprehensive training

Job summary

Automated Health Systems, Inc. is seeking a Customer Service Representative to support individuals with benefits information and guidance. The position is remote but requires picking up equipment in Pittsburgh, PA, with comprehensive training and a focus on accurate, helpful information.

The role emphasizes quality customer service, a strong company culture, and opportunities for career growth as part of a supportive team.

Qualifications

• Minimum 2 years' experience in a call center environment.
• Experience in health/human services and knowledge of Medicaid preferred.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Bilingual skills

Medicaid knowledge

Health/human services knowledge

Education

High School Diploma/GED

Associates Degree in social or behavioral sciences or related field

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote but will require you to pick up equipment in Pittsburgh, PA.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.
• Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Job Requirements

Qualifications

• Minimum 2 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"