Call Center Manager

ahscareers; Marlborough (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Wellness program

Career growth training

Job summary

Automated Health Systems is seeking a Call Center Manager to lead the Mass Health Medicaid project on site in Massachusetts. The role focuses on overseeing daily operations, supervising staff, and driving service levels and performance reporting.

The ideal candidate will have 3–5 years in call center management, strong leadership and communication abilities, and familiarity with healthcare settings. Equal Opportunity Employer.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 3–5 years of call center management experience.
• Experience in healthcare or human services preferred.
• Strong leadership and communication skills.
• Strong computer and reporting skills.

Responsibilities

• Support oversight of daily contact center operations
• Supervise contact center supervisors and staff
• Monitor service level metrics and operational performance
• Assist with staff scheduling and workforce coordination
• Review reports and analyze operational trends
• Support staff training and development
• Monitor contact center systems and performance
• Collaborate with leadership on operational improvements

Skills

Leadership

Communication

Computer skills

Reporting

Education

Bachelor’s degree or higher

Job description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Support oversight of daily contact center operations
• Supervise contact center supervisors and staff
• Monitor service level metrics and operational performance
• Assist with staff scheduling and workforce coordination
• Review reports and analyze operational trends
• Support staff training and development
• Monitor contact center systems and performance
• Collaborate with leadership on operational improvements

Qualifications

• Bachelor’s degree in related field or equivalent experience required
• 3–5 years of call center management experience
• Experience in healthcare or human services preferred
• Strong leadership and communication skills
• Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.