Customer Service Representative- Fairway

Penn Community Bank; Jenkintown (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

Penn community Bank is seeking a friendly, detail‑oriented team member to support customers in a branch setting by processing transactions, opening accounts, and handling routine maintenance.

You will assist with complex inquiries, promote bank products, balance cash at day end, and document interactions in the CRM while maintaining a professional standard.

Branch operates six days a week with some Saturdays; the employer is an equal opportunity employer.

Qualifications

• Knowledge of Bank products and services.
• Excellent customer service and communication skills.
• Ability to interact well with Team Members and customers.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Ability to multi-task and remain organized.

Responsibilities

• Process customer transactions accurately and complete required forms.
• Assist customers with account maintenance including address changes, ID updates, card ordering and check ordering.
• Coordinate with various areas to resolve customer requests and questions.
• Promote bank products and services including investments and residential lending.
• Open personal and business accounts in bank systems and adhere to policies.
• Participate in onboarding calls and outbound campaigns.
• Balance end-of-day transactions and maintain proper cash levels.
• Provide outstanding customer service with a professional demeanor.
• Document customer conversations in CRM and refer to other departments as needed.
• Perform related duties as required.

Skills

Bank products knowledge

Customer service

Communication

Attention to detail

Basic computer skills

Multitasking

Education

High School diploma or equivalent

Job description

Job description:

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
• Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
• Provide outstanding customer service while exhibiting a professional demeanor at all times.
• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
• Perform related duties as required.

Skills and Competencies

• Knowledge of Bank products and services
• Excellent customer service and communication skills
• Ability to interact well with Team Members and customers
• Strong in attention to details and accuracy
• Basic computer skills
• Ability to multi-task and remain organized

Education and Experience

• High School diploma or equivalent required
• Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.